Ops Support Rep Dispatch

2 months ago


Etobicoke, Canada Purolator Full time

**It’s not a package. It’s a promise®.**:
As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? **The journey starts with you**. The places we go, the elements we brave, the promises we deliver -** it’s all possible because of our people**. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, **we go there** for you too.

**Description**:
**Responsibilities**:
Work closely with drivers and managers to ensure all service commitments are appointed to the appropriate routes and when required liase with the two parties to meet daily performance objectives
Authorize drivers request to leave territory
Solve problems for the drivers on route including contacting customers and terminal managers to facilitate positive customer experience
Monitor systems and ensure drivers are connected to network as well drivers are not showing in alerts
Collaborate with management to re-allocate service commitments such as pickups and load balance drivers’ routes when required
Cross functional communication within dispatch department
Maintain database and generate reports requested by operations management

**Additional Responsibilities**:
**Education**:
Partial Completion of High School

**Experience**:
1 year experience within a dispatch role, Logistics and/or Supply Chain operations
1 year experience using SalesForce & CCD system

**Skills**:

- Operations Management- Computer Operations Standards and Procedures**POSTING DETAILS**
**Location**:566 - GTT
**Working Conditions**: Office Environment; Call Centre

**Posting Number: 65762**
- Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs._

At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.


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