Computer Services Officer 3, Technical Specialist

7 months ago

Halifax, Canada Province of Nova Scotia Full time

**Salary**:$2,653.85 - $3,231.58 Bi-Weekly / $69,000.10 - $84,021.08 Annually (PR 14)

**Position Type**: Permanent

**Benefits**: Paid Holidays, Vacation, Sick/Family Leave, Health, Dental, and Defined Benefits Pension

**Location**: Halifax

**Department**: Cyber Security and Digital Solutions

**Union Status**: NSGEU-NSPG

**ABOUT THE DEPARTMENT OF CYBER SECURITY AND DIGITAL SOLUTIONS (CSDS)**:
The Department of Cyber Security and Digital Solutions (CSDS) puts people first. We’re dedicated to driving digital transformation by helping government work in line with modern expectations.

Our large, diverse, and passionate team believes in user-centered, iterative, digital service design and embraces internet-era ways of working. At CSDS, you’ll be part of a team that makes a real difference by designing, continuously improving, and delivering the programs and services people need, while working alongside caring, compassionate, and highly skilled professionals.

**At CSDS, we don’t just accept difference - we celebrate a culture of diversity, inclusion, and belonging**

We recognize that the people who use government programs and services come from all walks of life, and it’s essential that CSDS reflects the communities we serve. This enables us to deliver better, more accessible, and inclusive public services. We’re committed to creating an environment where diverse perspectives and experiences are valued and where diverse talent can thrive.

**The Mission**:
As a Technical Specialist in the Identity, Credential and Access Management (ICAM) Operations team within the Cyber Security and Enterprise Risk (CSER) division, you will design, implement, and deliver secure digital identity services; you will provide support in a 24/7 operational environment for over 15 enterprise services supporting government and health care. You will support government departments, agencies, boards, commissions, and offices, as well as Nova Scotia Health and IWK Health. You will be required to work with clients with varying levels of digital literacy in determining the root cause of their problems and initiating a resolution plan. You must have the ability to use common, non-technical, business language to explain technical solutions. Other key characteristics required for this role include:

- Supporting end users in a prompt, polite and friendly manner.
- A strong initiative-taking collaborator with the ability to work independently.
- Flexibility to work after hours when required.
- Analytical thinking with strong troubleshooting skills.
- Practice good judgement and make decisions under pressure.
- Ability to remain positive and maintain confidence in own abilities.

**Who You Are**:
You are passionate about people’s service experience and want to help build solutions as well as resolve technical problems and requests over the phone, in person, and through our ticketing system. You enjoy supporting a 24/7 environment for critical services, working as part of a team, and going the extra mile to provide an amazing user experience. You thrive on supporting a diverse client base. You are flexible and available to work night shifts and on-call rotations.

You share our values of respect, integrity, diversity, accountability and the public good, have a passion for service excellence and actively promote and encourage the importance of people, teams, diversity, and culture.

**Your Role & Its Impact**:
Your responsibilities will also include the following:

- Ensure deployment, maintenance, security, availability, performance, improvement, and enhancement of the digital identity infrastructure.
- Work on tickets (service requests, change requests, problems, incidents, etc.)
- Implement corrective actions to ensure timely resolution of the technical issues.
- Take ownership of operational aspects, including but not limited to investigating issues, analyzing evidence, documenting recommendations with rationale, mapping processes, creating procedures and standards, coordinating efforts, and communicating thoroughly and efficiently.
- Provide specialized advice and training to users on leveraging directory, identity management, authentication, authorization, certificate, and federation services.
- Work with the business and technology teams to drive identity-based initiatives through the project lifecycle stages.
- Capture and understand client requirements and develop solutions to meet those requirements.
- Consistently deliver on accountabilities, and support clients, peers, management and leadership.
- Coach and lead teammates and peers on new technologies and processes.
- Help create a culture of humility, learning, collaboration, ownership and results.
- Show continuous learning and knowledge update by completing or renewing agreed technical certification(s) every year as part of performance metrics.

**Who You Are & What You Bring to the Table**:
To be successful in this role, you will have a Bachelor of Science in Comp

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