System Administrator

3 weeks ago

Halifax, Canada Province of Nova Scotia Full time

**Department**:Service Nova Scotia and Internal Services

**Location**:HALIFAX

**Type of Employment**:Permanent

**Union Status**:NSGEU - NSPG

**Closing Date**:14-Jul-23 (Applications are accepted until 11:59 PM Atlantic Time)

**About Us**:
Department of Cyber Security and Digital Solutions* (CSDS), as part of the Government of Nova Scotia, puts people first. CSDS is large, diverse, and passionate about making a difference in peoples’ lives. We believe in user-centered iterative digital service design, and practice Internet-era ways of working. Working at CSDS means you will be a part of a team of caring, compassionate, and highly skilled people whose work makes a difference through designing, continuously improving and delivering the programs and services that people need.

**_At CSDS, we don't just accept difference - we celebrate a supportive culture of diversity, inclusion and belonging_**

The people who use government programs and services come from all walks of life. It is important that CSDS reflects the people that we serve - so we can deliver better, and more accessible, and inclusive public services. We work hard to create an environment where different perspectives and experiences are valued. We are committed to helping diverse talent thrive.
- _Formerly known as the Nova Scotia Digital Service (NSDS) group, a part of the previous named Department of Service Nova Scotia and Internal Services._

**About Our Opportunity**:
Do you want to make a difference? Do you like to make a big impact? Do you want to be a part of transforming the way we serve our citizens and bring a WOW digital experience to our citizens and employees in government and health? If the answer is, “Yes” then we have the opportunities what will challenge and excite you.

We are looking to strengthen our rapidly growing team with the addition of System Administrator. This position is part of the Digital Collaboration team that enables and accelerates modern workplace productivity and collaboration adoption, promotes awareness and usage of digital collaboration and productivity apps and provides end-to-end support, through the delivery of modern digital experience across:

- Individual productivity
- Team productivity
- Community enablement
- Organizational productivity

Reporting to the Manager of Digital Collaboration, the System Administrator is highly proficient in multiple specialty areas providing guidance to users and managers, leading and supervising analysts and specialists to ensure the technology meets users’ needs and requirements.

This position is responsible for providing innovation, implementation and ongoing operational support for productive and collaborative solutions as used across organization, including analysis, development, administration, and maintenance of existing and new services and solutions.

The position provides resolution to the most complex technical problems in their areas(s) of expertise related to software, infrastructure, cloud in order to ensure effective and efficient availability, deployment and maintenance of IT assets for the Provincial Government, Nova Scotia Health (NSH) and IWK in a manner that meets or exceeds the expected service standards.

The System Administrator plays a lead role in implementing and supporting the core ITIL Service Support processes to ensure consistent level of services to the user. The position supports the implementation and administration of these processes to ensure that established standardization objectives are achieved.

**Primary Accountabilities**:
The System Administrator is responsible for:

- Leads the development and maintenance of the architecture of enterprise/corporate productive and collaborative platform solutions and services. These services will be used across government and health.
- Develops and maintains IT standards, reference models/materials and tools.
- Collaborates with the Platform Lead on the development of vision, policies, guidelines and governance.
- Leads the administration, development and maintenance of productive and collaborative platform solutions and services to meet both the functional and technical needs of the organization.
- Supervises, sets priorities and monitors the efficiency of a team of specialists and analysts in a given area, ensuring that users’ needs and requirements are met and service levels are attained.
- Ensures ways of working (e.g. procedures, end-to-end support model) are established that provide support to operations, for the resolution of technically complex incidents and problems.
- Develops and implements IT guidelines and procedures for their area of expertise, keeping in line with the objectives of the CSDS to ensure consistency and reliability of the services provided.
- Analyses trends in IT issues and performs root cause analysis over extended periods to provide sound long-term solutions while considering the impact on other areas.
- Provides tier 3 level technical support by t

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