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Sales/estimator

4 months ago

Bolton, Canada SCPHR Full time

Reporting to the Sales Lead, you will be responsible for, but not limited to:
**_ Customer Service:_**
- Interact with new/existing customers answering questions on pricing, quotes, deliveries, stock availability, product features, retail locations, product mix, and from company website
- Communicate effectively with customers regarding order details, pricing, status, and challenges
- Provide troubleshooting for product installation, and technical support
- Source out non-company products, ensuring accurate pricing information is quoted externally and captured on purchase orders for customer order
- Handle all customer service inquiries and interactions until resolution
- Stay abreast of all new production offerings
- Act as resource for the Outside Sales Representatives

**_Order Management: _**
- Accept requests from customers while monitoring stock levels when placing the order
- Convert purchase order information and pricing into SAP and provide to procurement
- Prepare quotes/estimates for customers based on incoming requests
- Maintain databases with documentation for purchase orders and shipments made to customers
- Business development activities, including cold calling and following up on previous estimates

To be successful in this role, you will possess:

- 3+ years in Customer Service/Sales, ideally within the fencing industry
- Post-Secondary Education in Business Administration is an asset
- Basic knowledge of reading product blueprints
- Proficient in Microsoft Office Suite with strong computer skills
- Experience using SAP is an asset
- Strong math skills
- Proven ability to cultivate and maintain relationships with customers
- Strong verbal and written communication
- Ability to work independently and in a team environment
- Time management with the ability to manage multiple competing priorities
- High attention to detail
- Highly organized, with a high level of accuracy and thoroughness
- Ability to work under pressure and solve problems effectively

The company is an equal opportunity employer and is committed to accommodating applicants with disabilities throughout the hiring process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).