Associate Director of Admissions

5 months ago

Toronto, Canada Yorkville University Full time

About Us:
The same philosophy of personal attention that distinguishes Yorkville Education Company as a leading provider of post-secondary education makes us an exceptional place to work. We are a progressive and modern institution, responding to the needs of current and future students and implementing the best technology solutions to empower our work. We prioritize diversity, open doors to those often overlooked, welcome new Canadians, and provide pathways to successful careers.

Yorkville Education Company (which manages both Yorkville University and the Toronto Film School) began with a simple idea in 2004: offer flexible, rigorous, and career-focused degrees on campus and online to people who are on a purposeful path. With campuses in Ontario, British Columbia and New Brunswick, we equip our graduates with the professional knowledge, skills and designations that employers value.

Focused on providing a transformative, accessible and flexible higher education environment, our teams, from the President to the newest staff member, share a passion for learning, teaching, and growing as individuals and as teams. We nurture an inclusive, supportive, and genuinely kind work environment at our three campus locations.

If you want to shine a light on academic excellence, be empowered to make an impact on the transformation of the Canadian post-secondary education landscape, and work collaboratively beyond levels, join us.

Who we need:
Reporting to the Director of Admissions (DOA), the Associate Director of Admissions (ADOA), is responsible for managing a team of Admissions Advisors responsible for a specific program or programs. The ADOA is responsible for providing ongoing coaching, mentoring and motivating admissions advisors to ensure key performance indicators (KPIs) are achieved according to set targets established by Senior Student Recuitment leadership. This position includes implementing objectives; managing staff and ensuring completion of tasks; assisting with finding ways to improve the student and/or employee experience through processes, programs and services; collaborating with internal key stakeholders, and overall team performance, in alignment with our corporate strategic imperatives. As a People Leader, the ADOA will foster a working environment where all team members can be their best selves, grow and thrive, and support our corporate mission of championing student success.

What you will do:

- Managing a team focused on meeting and exceeding daily, weekly, monthly, quarterly and annual key performance indicators (KPIs) and sales targets to support YEC’s corporate strategic imperatives.
- Supporting the review of data, policies, procedures, programs, technologies and resources, and implementation of updates, to the Admissions department and leadership.
- Working closely with the ADOA of Coaching & Onboarding to identify areas of opportunity for coaching admissions advisors as well as conducting call and SalesForce audits.
- Responsible for identifying the root causes of performance challenges, and developing strategic acition plans for improvement.
- Developing motivational tactics to recognize and celebrate top performers and team achievements.
- Implementing strategies to improve conversion rates.
- Conducting pipeline reviews to manage various stages of our sales funnel.
- Responsible for providing DOA with start predictions and KPI reports, on a weekly basis.
- Collaborating with cross-functional colleagues in Marketing, Academics, Student Finance and Student Services and Registar’s Office for applicable campuses and/or location(s).
- Contributing to a positive corporate culture that supports equity, inclusion, learning, and wellness.
- Upholding the integrity of YEC’s mission, vision and programs, and complies with provincial legislation.

What you bring:

- 5+ years of experience in sales leadership and customer service, including experience with performance management and reporting, mentoring and coaching, and providing ongoing training to Admissions staff.
- Bachelor's degree, or master’s degree, in a related discipline (or international equivalent).
- Ability to demonstrate knowledge and experience in creating and delivering robust recruitment strategies, recruiting and onboarding new employees, and working closely with Marketing and other departments on events and projects. This includes but is not limited to, adhering to current applicable legislation and compliance requirements, sharing of best practices to optimize the student and/or employee experience; and contributing to a team environment in support of the corporate strategic imperatives.
- Knowledge and/or experience in people leadership, including fostering inclusive working environments, managing team responsibilities, coaching and performance management.
- Experience working in highly dynamic and fast paced settings and/or organizations.
- Strong collaborator and an ability to work in a complex environment.
- St

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