Admissions Counsellor

4 months ago

Toronto, Canada University of Toronto Full time

**Date Posted**:09/11/2024
**Req ID**: 39680
**Faculty/Division**: Vice-Provost, Students
**Department**: University Admissions and Outreach
**Campus**: St. George (Downtown Toronto)
**Position Number**: 00043542

**Description**:
**About us**:
The Admissions department of the Division of Strategic Enrolment Management is responsible for planning and managing undergraduate admissions for all direct entry programs at the University. Admissions maintains expertise in current research and best practice in admission policy and process and is responsible for providing information and advice to undergraduate divisions concerning the admission process. It further acts as a resource to divisional committees.

**Your opportunity**:
In addition to counselling service, the incumbent performs a variety of operational administrative functions; develop and present workshops and presentations to the broader University community on a variety of admission topics, work with multiple and complex systems (document management, student information, locally developed) to annotate and update documents and serve as a resource to an assigned university colleges, faculties, or departments: providing advice, guidance, and interpretation of university and government admission policies, processes and regulations.

**Your responsibilities will include**:

- Interpreting academic regulations, program and degree requirements
- Advising potential applicants, students, parents, and/or guidance counselors on admissions criteria and processes by probing and providing a range of options and possible consequences
- Keeping well-informed on University programs, policies and procedures
- Providing detailed explanations of admissions decisions
- Analyzing statistical information to inform admissions projections and planning activities
- Providing formal job-related training
- Serving as a resource to others by providing (non-supervisory) job-related guidance

**Essential Qualifications**:

- Bachelor's Degree or acceptable combination of equivalent experience
- Minimum four (4) years relevant experience in a high volume admissions environment, preferably a university or college institution
- Direct experience in counselling students in admissions to undergraduate, first-entry divisions
- Experience conducting presentations/workshops/training sessions to external and internal attendees
- Experience with document management systems
- Advanced computer skills must include word processing, creating and manipulating spreadsheets, posting to and navigating websites, creating PowerPoint presentations
- Knowledge institutional, government, agency and department policies, procedures and guidelines
- Ability to effectively provide information and advice to staff, students, and general public - individually or in group settings (i.e. one-on-one or group session and/or workshops)
- Strong student service orientation: tact and diplomacy in dealing with students and students’ family members, relate well with a diverse student population, at times address an upset or irate student, maintain confidentiality in working with student information
- Ability to adapt to new procedures quickly and accurately
- Ability to work in a high volume environment and ability to work well under pressure

**Assets (Nonessential)**:

- Familiarity with the University’s student information system or with a comparable system is highly desirable
- Familiarity with financial budgeting tools and resources is desirable

**To be successful in this role you will be**:

- Adaptable
- Communicator
- Multi-tasker
- Organized
- Problem solver
- Team player

**Closing Date**: 09/25/2024, 11:59PM ET
**Employee Group**: USW
**Appointment Type**: Budget - Term; **This is an approximately 9-month term position.**
**Schedule**: Full-Time
**Pay Scale Group & Hiring Zone**:
**Job Category**: Administrative / Managerial
**Recruiter**: Fiona Chan

**Lived Experience Statement

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