Manager, Admissions

2 weeks ago

Toronto, Canada Yorkville University Full time

About Us:
The same philosophy of personal attention that distinguishes Yorkville Education Company as a leading provider of post-secondary education makes us an exceptional place to work. We are a progressive and modern institution, responding to the needs of current and future students and implementing the best technology solutions to empower our work. We prioritize diversity, open doors to those often overlooked, welcome new Canadians, and provide pathways to successful careers.

Yorkville Education Company (which manages both Yorkville University and the Toronto Film School) began with a simple idea in 2004: offer flexible, rigorous, and career-focused degrees on campus and online to people who are on a purposeful path. With campuses in Ontario, British Columbia and New Brunswick, we equip our graduates with the professional knowledge, skills and designations that employers value.

Focused on providing a transformative, accessible and flexible higher education environment, our teams, from the President to the newest staff member, share a passion for learning, teaching, and growing as individuals and as teams. We nurture an inclusive, supportive, and genuinely kind work environment at our three campus locations.

If you want to shine a light on academic excellence, be empowered to make an impact on the transformation of the Canadian post-secondary education landscape, and work collaboratively beyond levels, join us.

Who we need:
Reporting to the Director of Student Recruitment Initiatives, Training & Events, the Admissions Manager - Training, Coaching & Onboarding, is responsible for working with the various admissions leaders to ensure key performance indicators (KPIs) are achieved according to set targets established by Senior Student Recruitment leadership. The Manager provides ongoing training, coaching and mentoring for current admissions advisors, onboards all new admissions advisors, and works on special initiatives/projects to increase overall admissions experience and sales performance. This position includes implementing objectives, managing staff and ensuring completion of tasks/projects, assisting with finding ways to improve the student and/or employee experience through enhanced processes, programs, and services, collaborating with internal key stakeholders, and overall team performance, in alignment with our corporate strategic imperatives. As a People Leader, the Admissions Manager will foster a working environment where all team members can be their best selves, grow and thrive, and support our corporate mission of championing student success.

What you will do:

- Onboard all new domestic admissions advisors to ensure they are prepared to convert leads, maintain relationships throughout the sales process, and maximize their daily production.
- Support the onboarding of new Associate Directors of Admissions (ADOAs) and Managers (recruitment and events).
- Ongoing and continuous coaching for all admissions advisors and ADOAs/Managers where applicable.
- Design and develop new onboarding programs/trainings to stay progressive in this rapidly changing environment.
- Develop and conduct scenario-based training on various topics such as sales strategies, our Inspire Process, organization, applicant process management, and other best practices.
- Ongoing audits of admissions advisors’ usage of Salesforce, call recordings, and overall sales strategies.
- Team up with the ADOAs/Managers to develop specific coaching plans for advisors to identify the root causes of performance challenges, and action accordingly, as well as celebrate the successes and best practices.
- Collaborate with various departments to introduce new admissions-related initiatives to help meet and exceed daily, weekly, monthly, quarterly, and annual key performance indicators (KPIs) and sales targets to support YEC’s corporate strategic imperatives.
- Collaborate with IT to assist and onboard any new tech-related enhancements, including, but not limited to, CRM improvements, phone system, appointment booking system, sales tools, etc., to ensure a smooth transition.
- Supporting the review of data, policies, procedures, programs, technologies, resources, and implementation of updates, to the Admissions department and leadership.
- Collaborating with cross-functional colleagues in Marketing, Academics, Student Finance, Student Services, and Registar’s Office for applicable campus(es) and/or location(s).
- Contributing to a positive corporate culture that supports equity, inclusion, learning, and wellness.
- Upholding the integrity of YEC’s mission, vision, and programs, which comply with provincial legislation.

What you bring:

- 5+ years of experience in sales leadership and customer service, including experience with performance management and reporting, mentoring and coaching, and providing ongoing training to Admissions staff.
- Bachelor's degree, or master’s degree, in a related discipline (or international equ

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