Team Lead, Parking

6 months ago

Halifax, Canada Indigo Park Canada Inc. Full time

Looking for a job where you can positively impact people every day? With competitive compensation, group health and dental benefits, and room for career advancement, come join our dynamic team and discover what top notch parking service is all about

Indigo is a world leader in parking management and urban mobility solutions. For more than fifty years, Indigo has been transforming its customers’ parking experience by multiplying innovations and providing personalized solutions. Active in eleven countries, Indigo is now one of the major players in the parking industry.

We are currently seeking a motivated, reliable, and outgoing team player to take on the role of Team Lead, for the parking operations in central Halifax and at the QEII Victoria General Hospital in Halifax.

**WORK SCHEDULE**:
The successful applicant will have a regular schedule of 6 AM to 3 PM Saturday and Sunday, and 2:30 PM to 12:30 PM Monday to Wednesday. You will receive a paid break bonus. Additional hours are required as operations dictate. Participation in call back program (which comes with additional compensation) is required.

Access to reliable transportation is required. You must posses a valid Canadian drivers license and have a clean drivers abstract.

If you can solve problems, prioritize tasks, enjoy interacting with the public, and aren't afraid to work outdoors, than this could be the right position for you.

**JOB DESCRIPTION**:
OPERATIONS:

- Reporting to the Site Supervisor, your will take ownership and leadership of the overall parking operations during your shift, while abiding by the standards and norms of Indigo.
- You will assist patients and visitors in navigating the site, paying for parking, and answering general inquires.
- You will inspect the parking area daily to verify that equipment and lighting function properly, that cars circulate without problems, and that there is a sufficient quantity of supplies necessary to the proper functioning of the parking lot.
- You will patrol the parking area and issue citations for parking violations.
- You will travel between work sites using a company vehicle.
- You will provide rest breaks to employees in parking booths and/or help desk locations.
- You will complete minor equipment repairs as required, minimizing any downtime to the parking operation.
- You will assist the valet team in their day-to-day operations, including actively assisting customers, operating vehicles, and/or directing the team as needed.

ADMINISTRATION:

- Count, collect and deposit parking revenues.
- Use of POS software, and parking software.

CUSTOMER RELATIONSHIP:

- Build positive relationships with customers and the client.
- Note the nature of complaints received by customers, and actively help develop and suggest solutions.
- Communicate verbally with customers and clients in English.

**REQUIREMENTS**:

- High school diploma or equivalent.
- High level of interpersonal skills, including poise and diplomacy.
- Great communication skills, both verbally and written.
- Strong work ethic and commitment to customer service.
- Ability to work with little supervision.
- Ability to work in an outdoor environment.
- Ability to lift up to 25lbs.
- Ability to use basic hand tools for making repairs.

We provide free uniforms, paid training, and paid breaks.

Employment is conditional on successfully passing a criminal record check.

**Job Types**: Full-time, Permanent

**Salary**: From $18.77 per hour

Expected hours: 48 per week

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift

Supplemental pay types:

- Overtime pay

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 2 years (required)
- Supervising: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

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