Operations Support Lead

2 weeks ago

Kingston, Canada SE Health Full time

Join the FLA OHT Home Care Modernization Team and play a key role in shaping the future of homecare across Ontario We are seeking passionate, dedicated leaders who are committed to transforming healthcare delivery for our clients. If you naturally lead with a focus on person-centered care, improving coordination, enhancing communication, enabling self-scheduling, and adapting care plans in real-time to meet client needs and risks, we want you on our team. Our mission is to improve health outcomes by ensuring clients receive the right care, at the right time, in the right way.

**JOB SUMMARY**:
This role is responsible for ensuring the efficient and effective communication between clients, frontline staff, and management, with a focus on building and maintaining positive internal and external relationships. The position supports and coordinates all aspects of service operations, including referral processing, scheduling, timely dispatching of care services, and maintaining accurate records of service requests. The goal is to ensure high-quality customer service and seamless care delivery that aligns with both client needs and program and organizational standards.

**RESPONSIBILITIES**:

- Respond promptly and professionally to all inbound calls from frontline staff and clients, taking immediate action as needed to resolve issues and facilitate care delivery.
- Partner with the care team to assign primary and/or partner care providers to all unscheduled visits, ensuring continuity of care and safe, efficient service delivery.
- Support scheduling plan changes as needed to accommodate changes in client service needs, working collaboratively with frontline staff and management to ensure cost-effectiveness and operational efficiency.
- Maintain an up-to-date availability system, coordinating with the master schedule to ensure appropriate resource allocation.
- Monitor and adjust schedules to accommodate changes in care requirements or staffing availability, ensuring that care is always delivered on time and according to plan.
- Support and enable a team member self-scheduling care model
- Ensure continuous and accurate information flow among internal teams, including sharing updates on medical orders, referrals, and client-specific information.
- Adhere to established communication protocols and ensure that all interactions with staff, clients, and external stakeholders are professional, courteous, and efficient.
- Support the onboarding process by orienting new staff to service coordination processes, company policies, and scheduling procedures.
- Assist in ensuring that all administrative tasks, including record-keeping, report generation, and system updates, are completed accurately and on time.
- Perform other reasonable duties as assigned to support service delivery and operational efficiency.

**REQUIREMENTS**:

- Familiarity with community health care services and client service coordination experience is preferred
- Adaptability and an ability to deal with uncertainty, and handle multiple tasks
- Ability to prioritize and deal with tight deadlines
- Efficient and accurate data entry skills
- Exceptional organization, planning and time management skills
- Ability to work independently and as part of a team
- Experience in analytical analysis and critical thinking
- Detailed orientated
- Data driven, analytical and aptitude for change management
- Excellent communication and interpersonal skills
- Ability to effectively interact with staff and management
- Demonstrated customer service, problem solving and organization skills
- Past experience preparing staff schedules is preferred
- Minimum 2 years’ experience in administrative role such as Service Coordination

**About SE Health**

At SE, we love what we do. Every day, we bring hope and happiness to clients, homes, and communities across Canada. We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing. We are an inclusive workplace offering competitive pay, benefits, pension, and work life balance. We’re a great place to work, and we hope you’ll join our team.

In the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose.

  • Healthcare Support Specialist

    4 weeks ago

    Kingston, Ontario, Canada Home and Community Care Support Services Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Team Assistant to provide administrative support to our healthcare team. As a key member of our team, you will play a vital role in ensuring the smooth operation of our daily activities and providing exceptional customer service to our patients.Key ResponsibilitiesProvide administrative support...

  • Operations Lead

    6 months ago

    Kingston, Canada Sephora Full time

    **Job ID**: 229996 **Store Name/Number**: ON-Cataraqui (0588) **Address**: 945 Gardiners Rd, Kingston, ON K7M 7H4, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **Your role at Sephora**: - As **Team Lead, Operations**, you will be supporting all Operations related aspects of a specific Sephora store location. This includes...

  • Healthcare Support Specialist

    4 weeks ago

    Kingston, Ontario, Canada Home and Community Care Support Services Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Team Assistant to provide administrative support to our healthcare team. As a key member of our team, you will play a vital role in ensuring the smooth operation of our daily activities and providing exceptional customer service to our patients.Key ResponsibilitiesProvide administrative support...

  • Healthcare Support Specialist

    1 week ago

    Kingston, Ontario, Canada Home and Community Care Support Services Full time

    About UsOntario Health atHome is a leading provider of home and community care support services, dedicated to delivering responsive, accessible, and integrated patient-centred care.

  • Operations and Administration Lead

    6 months ago

    Kingston, Canada Kingston Economic Development Corporation Full time

    Join Team Kingston! Full-time Position: Operations and Administration Lead Kingston Economic Development Corporation The Kingston Economic Development Corporation is the economic development organization for the City of Kingston, Ontario. Our vision is to establish Kingston as one of Canada’s foremost leading sustainable economies: an inclusive, diverse...

  • Healthcare Support Professional

    5 days ago

    Kingston, Ontario, Canada Home and Community Care Support Services Full time

    Job SummaryWe are seeking a skilled Team Assistant to join our team at Ontario Health atHome. As a Healthcare Support Professional, you will play a key role in providing administrative support services to Care Coordinators and contribute to the delivery of responsive, accessible, integrated, patient-centred care.About the RoleThis permanent full-time...

  • Healthcare Support Specialist

    2 weeks ago

    Kingston, Ontario, Canada Home and Community Care Support Services Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Team Assistant to provide administrative support for our Patient Services team. As a valued member of our team, you will play a key role in delivering prompt and effective customer service to our patients.Key ResponsibilitiesProvide administrative support services to Care Coordinators.Process...

  • Healthcare Support Specialist

    4 weeks ago

    Kingston, Ontario, Canada Home and Community Care Support Services Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Healthcare Support Specialist to provide administrative support services to our Care Coordinators. As a key member of our team, you will play a vital role in ensuring that patients receive prompt and effective customer service.Key ResponsibilitiesProvide administrative support services to Care...

  • Store Operations Lead

    1 week ago

    Kingston, Ontario, Canada Savers Value Village Full time

    About UsWe are a for-profit thrift operator with a mission to champion reuse and inspire a future where secondhand is second nature.Our Business ModelWe supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations.Our store expansion plans recognize the importance of team member growth and...

  • Healthcare Support Specialist

    4 weeks ago

    Kingston, Ontario, Canada Home and Community Care Support Services Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Team Assistant to provide administrative support to our team in their daily activities. As a valued team member, you will play a key role in ensuring that patients receive prompt and effective customer service.Key ResponsibilitiesProvide administrative support services to Care...

  • Operations Team Lead Ii

    2 weeks ago

    Kingston, Canada Queen's University Full time

    Operations Team Lead II About Queen's University Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction,...

  • Operations Lead

    1 month ago

    Kingston, Canada Sephora Full time

    **Job ID**: 257446 **Store Name/Number**: ON-Cataraqui (0588) **Address**: 945 Gardiners Rd, Kingston, ON K7M 7H4, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **Your role at Sephora**: As **Team Lead, Operations**, you will be supporting all Operations related aspects of a specific Sephora store location. This includes direct...

  • Operations Supervisor

    4 weeks ago

    Kingston, Ontario, Canada Ontario Inc Full time

    Job Title: Operations Supervisor - Team LeadJob Summary: We are seeking an experienced Operations Supervisor - Team Lead to join our team at Ontario Inc. The successful candidate will be responsible for overseeing the day-to-day operations of our production department, ensuring smooth equipment operation, and providing technical advice to improve...

  • Sensory Support Specialist for Deafblind Individuals

    7 days ago

    Kingston, Ontario, Canada Sensity Deafblind and Sensory Support Network of Canada Full time

    About Sensity Deafblind and Sensory Support Network of CanadaSensity Deafblind and Sensory Support Network of Canada is a leading organization dedicated to empowering individuals who are deafblind and living with dual sensory impairment. Our mission is to provide comprehensive support services that enable our clients to live independently and reach their...

  • Operations Management Lead

    5 days ago

    Kingston, Ontario, Canada Ontario Inc Full time

    Job DescriptionWe are seeking an experienced Operations Management Lead to join our team at Ontario Inc. As a key member of our staff, you will be responsible for overseeing the day-to-day operations of our production department.Key Responsibilities:Develop and Implement Operational Plans: Create specific plans to prioritize tasks, organize work assignments,...

  • Operations Team Lead

    5 days ago

    Kingston, Ontario, Canada Greenstone Countertops Inc. Full time

    Job SummaryWe are seeking an experienced Operations Team Lead to join our team at Greenstone Countertops Inc. in a Production Supervisor role.About the RoleThe ideal candidate will have experience in training or arranging for training, coordinating and scheduling activities, ensuring health and safety regulations are followed, setting up machines and...

  • Operations Lead

    1 month ago

    Kingston, Canada Sephora Full time

    Job ID: 257446Store Name/Number: ON-Cataraqui (0588)Address: 945 Gardiners Rd, Kingston, ON K7M 7H4, Canada (CA)Full Time/Part Time: Full TimePosition Type: RegularYour role at Sephora:As Team Lead, Operations, you will be supporting all Operations related aspects of a specific Sephora store location. This includes direct management of all members of the...

  • Operations Team Lead Ii

    2 weeks ago

    Kingston, Canada Queen's University Full time

    **About Queen's University** Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics &...

  • HSEQ Operations Specialist Lead

    7 days ago

    Kingston, Ontario, Canada Webber Full time

    Job SummaryWe are seeking a highly skilled HSEQ Operations Specialist Lead to join our team at Webber Infrastructure Management Canada Limited. This is a unique opportunity to work with a dynamic organization and contribute to the success of our projects.About the RoleThis position plays a critical role in ensuring the health, safety, environmental, and...

  • Senior Manufacturing Operations Lead

    1 week ago

    Kingston, Ontario, Canada Trans-United Consultants Ltd Full time

    Job OverviewWe are seeking a highly experienced Senior Manufacturing Operations Lead to join our team at Trans-United Consultants Ltd in Kingston. As a key member of our manufacturing department, you will play a crucial role in driving operational excellence and ensuring the smooth execution of production activities.Salary: $80,000 - $110,000 per yearJob...