Intake Advisor

2 weeks ago

Edmonton, Canada Women Building Futures Society Full time

Intake Advisor

**Key Responsibilities**
- Stay current with WBF’s programming, so that communication is qualified and accurate when promoting the opportunities of WBF training to prospective students and families.
- Build relationships with prospective students and extend connections to Advisors in Admissions and Enrollment, Readiness, and Alumni Relations.
- Efficiently evaluate intake forms as they are submitted and provide thoughtful referrals wherever appropriate.
- Invite qualified prospects to a pre-interview.
- Proactively communicates with prospects and applicants to eliminate any potential confusion and barriers, and to encourage them to take the next step.
- Monitors prospects and applicants’ progress through the admissions process.
- Conduct pre-interview phone calls and review online submissions.
- Maintains accurate records and summaries regarding assessments and interviews for internal use and transition.
- Protects the privacy of applicant’s account information through compliance with provincial Freedom of Information and Protection of Privacy legislation and WBF policies.
- Perform routine CRM maintenance for data accuracy and integrity.
- Participate in both online and in-person recruitment events and activities, as required.
- Support and contribute to the development of departmental plans.
- Measure the impacts of various strategies and communications for continuous improvements.
- Ability to attend on-site events and provide availability for some evening and weekend work.
- Complete other duties as assigned.

**Skills & **Abilities**
- Interview and conversational skills with the ability to probe with effective open-ended questions.
- Strong computer skills, able to learn and adapt to different software and technologies quickly.
- Strong organizational abilities with a high level of accuracy and attention to detail.
- Awareness of cultural, economic, and social barriers to women and gender-diverse people in learning and employment.
- Detailed knowledge of WBF programs, policies, services, admissions practices and processes, and enrolment objectives.
- Familiar with employment expectations and job opportunities in trades and transportation.
- Creative yet practical problem-solving skills
- Relationship building skills with a comfort in working with people at all levels of the organization. Strong intercultural skills and ability to build relationships with a wide range of stakeholders.
- A strong understanding of customer relationship management and nurturing practices.
- Extensive knowledge of Canadian and Alberta post-secondary education systems.
- Friendly and personable, comfortable in client facing role.
- Ability to make fair and consistent evaluations based on evidence and information acquired.
- High emotional intelligence, approachable, compassionate, good listener and supportive.
- Comfortable working with people of different cultures and backgrounds, taking an active role to create safe spaces for them.

**Education & Experience**
- Previous experience in a post-secondary institution (student recruitment, admissions or advising) would be an asset.
- Familiarity with not-for-profits or the public sector is an asset.
- 1-3 years related experience in customer service preferred.
- Minimum 2 years of experience with data entry, record keeping, or maintaining information.
- Experience working with Indigenous women, newcomers, and women who may experience barriers to learning and employment.
- Experience working in or around the trades or transportation is an asset.
- Customer Relations Management (CRM) system experience would be an asset.

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