Project and Service Manager

4 months ago


Richmond Hill, Canada Amstel Manufacturing Full time

**Company description**: Canadian company and International Industry leader, manufacturing security doors and closure systems. Separate from manufacturing, Amstel operates a nation-wide service department.

**Job description**: We are looking for an individual who has experience with both, people and project management. The service department has been taking on more and more work, and we are looking for someone to manage our Service Team, increase organization, response times, and customer satisfaction.

**Duties and Responsibilities**:

- Support service department by helping with service planning, including organizing schedules, dispatching, technical assistance, generating estimates and parts orders, coordinating resources, and ensuring adherence to service specifications and regulations.
- Tracking and management of service projects to ensure that project deadlines are met in a timely manner.
- Assist in activities by coordinating with suppliers, vendors, and subcontractors to ensure timely delivery of materials, equipment, and services. Including preparing work orders, tracking deliveries, and resolving any service-related issues.
- Assist in monitoring service budgets and expenditures, working closely with the Service Manager Keep track of costs, review invoices, and contribute to cost control efforts to ensure the project stays within budgetary constraints.
- Work as part of a service team, adopting a cooperative environment to achieve project objectives. Communicate effectively with team members, share information, and contribute to problem-solving efforts.
- Monitoring service co-ordinators and evaluating their responses and handling of customer queries and concerns.
- Keep accurate records and document customer service actions and discussions.
- Handle the emergency after-hour service line in alternating weeks with the rest of the service team, upon completion of training.

**The position is best suited for individuals who are**:

- Excellent written and verbal communication skills
- Effective listening skills, and patience and tolerance when dealing with difficult situations
- Fast response time
- Problem-solving and decision-making skills
- Knowledge about the processes involved in resolving product or service-related issues
- Strong communication and leadership skills
- Effective with computers
- Listens to instructions and willing to learn
- Bilingual is an asset (English/French)

**Job Types**: Full-time, Permanent

Pay: $77,000.00-$80,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- Monday to Friday
- Weekends as needed

**Education**:

- Bachelor's Degree (preferred)

Work Location: In person


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