Project Delivery Manager

5 months ago

Richmond Hill, Canada Embross Full time

**Project Delivery Manager**

Embross is a dynamic technology company specializing in the manufacturing and development of self-service solutions for leading airports and airlines worldwide. With a focus on delivering exceptional user experiences through innovative self-service kiosk hardware and software solutions, Embross has established itself as a market leader, building on the solid technical foundation inherited from the acquisition of IBM GBS Travel and Transportation Kiosk business in April 2015.

**Job Description**:
As a Project Delivery Manager, you will play a key role in ensuring the successful delivery of projects within scope, on time, and within budget. You will be responsible for coordinating and managing all aspects of project delivery, from initiation to completion, ensuring that project goals and objectives are met while adhering to quality standards and client expectations.

**Location**
- This is a hybrid position

**Culture**:

- ** Innovation**: We encourage a mindset that embraces new ideas, experimentation, and continuous improvement.
- ** Customer focus**: We prioritize and value customer needs, satisfaction, and feedback.
- ** Empowerment**: We provide individuals with the authority and autonomy to make decisions and take ownership of their work. No micro-management here
- ** Excellence**: We strive for high-quality performance and continuous improvement in all aspects of the organization.
- ** Learning and Development**: We encourage a culture of ongoing learning, skill development, and professional growth. We promote hands-on experience with engineers, clients, and our worldwide installed base.
- ** Fun and Enjoyment**: We recognize the importance of enjoying work, promoting a positive atmosphere, and celebrating achievements.

**Key Responsibilities include**:
**Project Planning**:

- Identify and mitigate potential risks and challenges.
- Collaborate with stakeholders to define project scope, objectives, and deliverables.
- Develop detailed project plans, including timelines, resource allocation, and budget estimates.

**Execution and Monitoring**:

- Lead project teams in executing project plans and tasks.
- Monitor project progress against milestones and timelines.
- Implement effective project management methodologies and best practices.

**Stakeholder Communication**:

- Communicate project status, issues, and resolutions in a clear and timely manner.
- Act as the primary point of contact between your customer and your project team.
- Foster positive relationships with clients and internal teams.

**Resource Management**:

- Allocate and manage project resources efficiently.
- Collaborate with functional managers to ensure the availability of necessary resources.
- Optimize resource utilization and identify opportunities for improvement.

**Quality Assurance**:

- Implement and enforce quality assurance processes to ensure project deliverables meet established standards.
- Conduct regular reviews and audits to identify areas for improvement.

**Budget Management**:

- Manage project budgets.
- Monitor and control project expenses to ensure they align with budgetary constraints.

**Change Management**:

- Proactively manage changes to project scope, schedule, and costs.
- Assess the impact of changes and implement strategies to mitigate risks.

**Documentation and Reporting**:

- Maintain accurate and up-to-date project documentation.
- Prepare regular progress reports for both internal and external stakeholders.

**Requirements**:

- Proven experience as a Project Manager, preferably in the airline industry in a delivery-focused role.
- Knowledge of both software & hardware development cycles
- Proficiency in Microsoft Office Suite & Jira.
- Familiarity with Windows & Linux operating systems
- Strong understanding of project management principles and methodologies (waterfall, agile)
- Excellent communication and interpersonal skills.
- Proficient in project management tools and software.
- Ability to lead and motivate cross-functional teams.
- Analytical, Problem-solving, and decision-making skills.
- Ability to take challenges and work in a fast-paced, cross-discipline environment, both independently and as a team-player.
- Strong customer service orientation.
- Strong verbal and written communication skills.
- Able to handle multiple tasks with different priorities.
- Completing assigned work with mínimal supervision but with the active support of other team members.
- Highly flexible and adaptable to work environments.
- Ability to take challenges and work in a fast-paced, cross-discipline environment, both independently and as a team-player.
- Experience with the customer acceptance testing process, tools, and techniques.

**Required Technical and Professional Expertise**:
**Preferred Education**:

- Bachelor's degree in a relevant field (Project Management, Business Administration, etc.).

**Experience**:

- SDLC: 5 years (preferred)
- External Client engagement: 5

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