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IT Support Specialist
4 months ago
About Us:
The same philosophy of personal attention that distinguishes Yorkville Education Company as a leading provider of post-secondary education makes us an exceptional place to work. We are a progressive and modern institution, responding to the needs of current and future students and implementing the best technology solutions to empower our work. We prioritize diversity, open doors to those often overlooked, welcome new Canadians, and provide pathways to successful careers.
Yorkville Education Company (which manages both Yorkville University and the Toronto Film School) began with a simple idea in 2004: offer flexible, rigorous, and career-focused degrees on campus and online to people who are on a purposeful path. With campuses in Ontario, British Columbia and New Brunswick, we equip our graduates with the professional knowledge, skills and designations that employers value.
Focused on providing a transformative, accessible and flexible higher education environment, our teams, from the President to the newest staff member, share a passion for learning, teaching, and growing as individuals and as teams. We nurture an inclusive, supportive, and genuinely kind work environment at our three campus locations.
If you want to shine a light on academic excellence, be empowered to make an impact on the transformation of the Canadian post-secondary education landscape, and work collaboratively beyond levels, join us.
Who we need:
The IT Support Specialist role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as requiring that the individual give in-person, hands-on help at the desktop level.
The IT Support Specialist will provide after-hours monitoring and support via the case management system for emergency issues and will participate in the rotational after-hours support team for academic learners.
If you want to take on a role in an environment that makes a profound difference to the experience of students, we would love to talk to you.
What you will do:
- Maintain, deploy, and manage PC and Mac office computer systems and infrastructure.
- Provide day-to-day technical support for staff, students, and faculty both on site and remote.
- Act as a first-level support person for the case management system during business hours when not actively engaged in on-campus activities.
- Occasionally provide afterhours monitoring & support via the case management system as member of the staffing rotation.
- Monitor and troubleshoot network, printer, and IP phone equipment.
- Deploy new office stations and configurations including network cabling installation and termination.
- Use remote tools and diagnostic utilities to aid in troubleshooting.
- Escalate incidents with accurate documentation to suitable technician, when required.
- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
What you bring:
- Diploma in any IT related program such as networking security, IT Technician
- A minimum of 1 years’ experience in IT administration and support
- Strong skills in PC workstation and server hardware, configuration, and troubleshooting
- Experience with daily management activities within Active Directory
- Demonstrated proficiency with IP networking and troubleshooting, including firewall appliances, routers, programmable switches, and wireless networking
- Able to proactively manage and prioritize workload in a busy environment
- Proven responsibility with problem resolution within a ticket management system
- Ability to support and troubleshoot online technology along with delivery of technological instructions to individuals who have limited computer experience
- Create documentation, demonstrations, and training for users
- Strong oral and written communication skills coupled with research and problem-solving skills.
What's in it for you:
We provide a transformative, accessible and flexible higher education environment, our team shares a passion for learning, teaching, and growing. We nurture an inclusive, supportive, and diverse work environment throughout our three campus locations.
- Health Benefits
- Dental Coverage
- Retirement Savings Plan
- Competitive Salary
- Fun, competitive, and challenging work environment
- Incentives and rewards
- Career growth
- Free Tuition for all Yorkville University Programs
- Employee and Family Assistance Program
What does the best of all worlds mean at Yorkville University:
- An atmosphere that successfully blends an entrepreneurial culture with education. We value innovation and continuously look towards expanding our programming, working with the latest research, tools, and solutions. As a private sc
