Technical Support Analyst

1 week ago

Brampton, Ontario, Canada Khalsa IT Services Full time
About the Role

We are seeking a highly skilled and motivated IT Support Specialist to join our team at Khalsa IT Services. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our clients and internal teams.

Key Responsibilities
  • Technical Support: Respond to user inquiries and provide timely and effective solutions to technical issues related to computer systems, software, and network infrastructure.
  • Problem-Solving: Analyze and resolve complex technical problems, often requiring research and consultation with technical documentation and experts.
  • Training and Development: Provide training and guidance to users on the effective use of computer systems, software, and network infrastructure.
  • Documentation and Reporting: Maintain accurate and detailed records of technical issues, solutions, and user feedback.
  • Collaboration and Communication: Work closely with internal teams and external clients to understand technical requirements and provide timely and effective support.
Requirements
  • Education: College or CEGEP diploma in a relevant field, such as computer science or information technology.
  • Experience: 1-2 years of experience in a technical support role, preferably in a similar industry.
  • Skills: Excellent technical skills, strong problem-solving abilities, and excellent communication and interpersonal skills.
Working Conditions
  • Work Language: English
  • Work Term: Permanent
  • Hours: 35 hours per week

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