Program Assistant

2 weeks ago

Calgary, Canada Canadian Centre for Profession Full time

The Canadian Centre for Professional Legal Education (CPLED) is a non-profit organization that provides the training needed before being called to the Bars of Alberta, Manitoba, Saskatchewan and Nova Scotia. Law societies in the participating provinces require students to article and complete CPLED’s Practice Readiness Education Program (PREP) before becoming a lawyer.

As CPLED continues to grow, the Program Assistant role is an exciting way to kickstart your career in a unique and dynamic environment. By working with CPLED as a Program Assistant, not only will you hone your time management skills in a high pace environment, but you will also have the rare opportunity to see your efforts grow.

The primary role of the Program Assistant is to provide administrative support to the Program Manager. The Program Assistant will also provide exceptional customer service to individuals who are engaged in CPLED’s education program, and these stakeholders include:

- Students
- Program contractors (Facilitators/Assessors/Practice Managers/Simulated Clients)
- Other CPLED staff members

Success in this position requires excellent communication, analytical and judgement skills, organizational and time management skills with strong attention to detail and the ability to work independently and as part of a team. A strong aptitude to provide exceptional customer service is essential.

**Key Responsibilities**:
As a member of the Programs team, the Program Assistant is responsible for:

- Asssiting students in the registration process.
- Providing excellent customer service. Developing and maintaining professional working relationships with students, staff, and external stakeholders.
- Providing administrative support and program assistance. This includes administrative support for all phases of PREP and events, such as the set-up of practice management software for students.
- Assisting in Desire to Learn (D2L), Procertas, LexisNexis and Clio education updates and administering student content questions.
- Providing support with scheduling, coordinating, and assigning assessors for various activities within PREP, such as Simulated Client interviews, Practice Manager meetings and Capstone scheduling.
- Providing logístical support for meetings, classes, webinars, and other events as required. This includes assisting with booking facilities, ordering supplies, catering, tracking attendance, creating name tags, and other tasks as required.
- Preparing documents and packages for students as required.
- Assisting with meeting and room set up; work with Business Technology and Office Services to ensure all audio-visual equipment is available and functioning.
- Assisting with ad-hoc technical projects and customer service tasks.
- Developing and initiating process improvements and developing potential solutions.
- Preparing materials such as agendas, presentations, etc.
- Completing other projects and tasks as needed.

**Requirements**:

- Behave Ethically: Understand ethical behaviour and business practices and ensure that one’s own behaviour and the behaviour of others is consistent with these standards and aligns with the organization's values.
- Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
- Creativity/Innovation: Develop new and unique ways to improve the organization.
- Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
- Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
- Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
- Timeliness: Commit to a deadline and meet those deadlines in a timely manner.
- Compassion: The ability to treat internal and external stakeholders with dignity and compassion and to work to find solutions within the guidelines of CPLED’s policies.

**Qualifications**:

- Post-secondary education is considered an asset.
- A minimum of two years relevant work experience in progressively more responsible customer service and/or administrative roles.
- Proven ability to work independently and collaboratively within a team environment.
- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of stakeholders.
- Strong aptitude for computers combined with Microsoft Office knowledge.
- Ability to respond to requests for service and assistance in a friendly and customer service-oriented manner.
- Strong attention to detail with demonstrated professional and quality outcome work ethic.
- Plan and handle multiple projects simultaneously, prioritizing tasks appropriately and setting deadlines.
- A positive, energetic, sel

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