Program Coordinator: Community Bridge Program

2 weeks ago

Calgary, Canada Diversecities Full time

**About the Organization:
Founded initially as the Calgary Chinese Community Service Association (CCCSA) in 1978 and rebranded in 2021 as Diversecities, we are a community-based organization with the mission to create an inclusive and supportive society where all people have full and equitable access to all aspects of Canadian society. Our vision is to continue working on making Calgary and surrounding areas a welcoming home for immigrants of any cultural and ethnic origins where they can feel citizens meaningfully engaged in the community. We take part in building a more inclusive society by addressing cultural, social, economic, and language barriers and acting as a bridge to private and public institutions.

Diversecities is a community service organization that assists Calgarians in four key life areas: (a) economic integration, (b) social connection, (c) well-being, and (d) learning. These four key life areas are addressed through delivering programs and services that form Diversecities’ five pillars: Law & Advocacy, Bridge to the Community, Child & Youth, Health & Wellness, and Food Security.

**About the Program**

The Community Bridge Program is Diversecities’ initiative to help Calgarians with language, and cultural barriers find the support they need to overcome them and continue developing a sense of belonging in the community.

As its name indicates, this program is about creating a connection point between individuals and other community services, including public and government services. To do this, this program hosts regular groups for seniors, newcomers and gender-specific populations to give them a safe space to discuss and explore topics relevant to their needs.

This program also coordinates phone and in-person interpretation and translation services for embers of ethnic and cultural communities with limited English skills who need to access public or provide services such as booking a medical appointment, following up on items with CRA, and communicating with technicians for home repairs, among others.

**About the Role**

This role report directly to the Chief Executive Officer and supervises one (1) Front Desk staff, volunteers and, eventually, summer and practitioner students.

This is a full-time role (37.5 hours per week). This position has an **annual salary compensation of $44,850 **, plus employment benefits, two (2) pay-week vacations in the first year and three (3) weeks in the second year, a monthly wellness day and professional development opportunities.

This position requires work in locations with occasional opportunities to work remotely.

**Starting date is May 8th, 2023 (desire).**

**Prime functions and responsibilities**:
Frond Desk and Client Support
- Coordinate all Front Desk activities to ensure the presence of someone in the lobby who will meet and greet clients during business hours.
- Receive clients referred by the Front Desk who need further information and referral to services/resources (e.g. assist clients with language and cultural barriers to access government support programs)
- Manage and arrange interpretation or translation services over the phone or in person for clients with language barriers
- Provide 1-on-1 support to clients with language and cultural barriers with complex needs
- Advocate on behalf of clients when required.
- Recruit, train, schedule and supervise the staff and volunteers who will meet clients and answer the Front Desk phone calls and inquiries.
- Coordinate the client referral process between the Front Desk and other Diversecities programs, including interagency referrals that might arrive as general inquiries to the organization.
- Develop support materials and training opportunities for Front Desk volunteers to connect clients better with community resources or other Diversecities’ programs.

Community Support Groups
- Develop and update lesson plans, learning material and other resources to conduct Community Support Groups (CSG) according to the organization’s strategic plan and program commitments
- Recruit CSG participants and follow up with them to ensure their needs and expectations are met.
- Actively look for opportunities for new CSG based on target communities’ necessities.

White Ribbon Volunteer training
- Recruit and screen volunteers to complete the White Ribbon Volunteer Interpretation training course.
- Review and update the material and lesson plan for the White Ribbon Volunteer Interpretation training course.
- Conduct a minimum of 2 White Ribbon Volunteer Interpretation training courses per year and work to connect participants with other potential volunteer or employment opportunities.

Community Liaison and Outing activities
- Organizing outing activities for participants according to the weather and season
- Actively engaged with other agencies to foster collaboration and organized ongoing or one-time activities that could benefit clients.

Tax Clinic
- Organized the volunteer that will particip

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