Administration Assistant/receptionist

1 week ago


Norfolk County, Canada Norfolk Family Health Team Full time

**EXTERNAL POSTING**

**Administration Assistant/Receptionist Casual**

**About Us**

A variety of health care services are provided within the Norfolk Family Health Team (NFHT) provides access to family physicians, nurse practitioners, registered nurses, social workers, medical office assistants, registered dietician, occupational therapist, kinesiologist and pharmacist. Supporting individuals who are accessing their primary healthcare through the Norfolk Family Health Team (FHT), in addition to supporting the broader community, as are a variety of other community services intended to enhance the overall health and wellness of men, women, children and families.

**General Overview**:
The**Administration Assistant/Receptionist **works in the capacity of the site-specific Coordinator and alongside of the interprofessional primary care team, completing intake and initial assessment, liaising with referring physicians and other community health and social service agencies, ensuring all patient care plans are in place. There will also be a focus on improving access to primary care.

**What NFHT Offers**:

- HOOPP
- Flexible Hours
- Education benefits for employees
- Team events

**Key Responsibilities**:

- Assists providers in all aspects of the consultation, treatment, procedures and follow-up care.
- Triages calls for urgent appointments, referrals for patient consultations and testing, insurance pre-certification and documentation.
- Operates some medical equipment (e.g., autoclave, ultrasonic, blood pressure monitor, AC machine, etc.)
- Handle all administrative duties in a timely manner including answering phones, booking patient appointments, sending faxes, sending referrals and notifying patients of appointments.
- Complete data entry in an accurate manner, including scanning and incoming faxes.
- Check and respond to physician messages in a timely manner.
- Check cancellation line, receive, record and process payments.
- Follow up on outstanding payments.
- Scan faxes and reports into the EMR.
- Keep office supplies stocked.
- Follow office opening and closing procedures.

**Position Qualifications**:

- Medical Office Assistant Diploma or Administrative Assistant Diploma
- Current certification and maintenance of CPR for Health Care Providers
- Committed to Best Practice in patient-centered care
- Experience working as a member of an Interdisciplinary Health Professional Team
- Experience in and/or familiarity with rural medicine
- Exceptional documentation skills and attention to detail
- A positive and professional attitude
- Excellent time management skills with an ability to multi-task and effectively set priorities
- Demonstrated ability to work independently as well as a part of a diverse and interdisciplinary team
- Flexibility and adaptability
- Ability to work accurately under pressure and handle difficult situations in a calm manner
- Punctual, reliable, excellent communication and customer service skills
- Knowledge of medical terminology
- Proficiency with TELUS Practice Solutions EMR an asset and computer technology knowledge
- A combination of recent and relevant education and experience may also be considered for this position.

Please note, only those selected for an interview will be contacted. Interested applicants must submit a cover letter and updated resume referring to the above position no later than 1200 hrs., on December 20, 2024.

Please note only those applicants selected for an interview will be contacted.

Application deadline: December 20, 2024.

**Job Type**: Casual

Pay: $19.00-$20.00 per hour

**Benefits**:

- Company events
- Company pension
- Flexible schedule
- On-site parking

Schedule:

- 8 hour shift

Work Location: In person

Expected start date: 2024-12-20



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