Community Manager

4 weeks ago

Toronto, Canada Hazelview Properties Full time

**About the Position**:
Community Managers play a critical role in the successful operations of our apartment complexes and in the overall success of Hazelview. This role is primarily responsible for day to day operations of an assigned portfolio of buildings (at least 300-400 units) including: leasing, building operations and capital projects. Community Managers are confident leaders, possessing excellent communication skills with the ability to evaluate economic trends, profitability and marketing issues. This role requires the ability to work under pressure, handle varied emergency situations and to troubleshoot operational and management problems unique to an assigned area.

**Key Responsibilities**:
Customer Service:

- Ensure that a superior level of co-operation, service and support is provided to residents
- Confirm resident issues and service requests are promptly addressed
- Ensure building standards are maintained to a high level, and that site-level staff are performing duties in a professional manner
- Train site-level staff on Hazelview’s standards of Customer Service

Leasing:

- Demonstrate excellent sales/leasing skills by minimizing vacancy (maintaining 100% occupancy)
- Responsible for enforcing the terms of lease agreements, such as rent collection, rules and regulations, and following procedures of serving notices to residents
- Assist in the implementation of marketing initiatives and related leasing functions

Operations:

- Manage assigned portfolio of buildings to improve efficiency and reduce operating costs
- Conduct inspection of grounds, facilities, and equipment to determine if repairs or preventative maintenance is required on a weekly/daily basis to monitor performance
- Discuss possible renovations or improvements with Regional Manager or Property Manager
- Ensure apartment complex is maintained and cleaned in accordance with company standards
- Obtain quotes or bids from contractors for repairs, renovations and maintenance
- Supervise contractor work to ensure it has been completed and review invoices
- Responsible for ensuring that day-to-day operations of the building are carried out (general maintenance and cleaning)
- Ability to coordinate after hours’ emergencies as required
- Working knowledge of legislation pertaining to the Residential Tenancy Act
- Ability to represent company at Landlord Tenant Board hearings

Management:

- Directly manage on-site Team Members including: Building Managers, Assistant Building Managers, Maintenance Associate and Cleaners
- Responsible for planning, assigning and directing work
- Assist in training on-site Team Members (Building Managers, Assistant Building Managers, Maintenance Associates and Cleaners) with operational procedures
- Analyze and resolve work problems or assist staff in solving work problems
- Initiate or suggest plans to motivate workers to achieve work goals

Financial and Budgets:

- Responsible for ensuring rent rolls are accurate
- Review weekly vacancies/availability reports
- Review and approve resident leases and renewal leases
- Review rents to ensure they are “at minimum” market value

**Job Requirements**:
Education & Experience:

- A diploma/degree and/or related experience
- Approximately 5 years of related real estate experience
- 1-2 years of supervisory or managerial related experience
- Exposure to multi-residential or other related industry asset class would be an asset
- Certified Property Manager designation (CPM) or Accredited Residential Manager (ARM) an asset
- WHMIS certification would be an asset
- Experience with Fire Life Safety & Building Inspections would be an asset
- Knowledge of current laws, legislation and rights concerning residents would be an asset
- Knowledge of Building/Property Maintenance
- Basic knowledge of plumbing, electrical, drywall, carpentry, painting, etc.
- Proficient with use of basic handheld and electrical tools
- Flexibility to work on-call on a rotating schedule (evenings & weekends)

Qualifications:

- Excellent communication is required. Ability to speak other languages is considered an asset
- Actively championing diversity and inclusion
- A commitment to "Best in Class" Customer Service
- A professional demeanor with strong communication skills
- A demonstrated high degree of integrity, discretion and confidentiality
- Ability to accurately listen, understand and respond to issues appropriately
- Ability to work and act independently using good judgment
- Ability to remain calm and focused in high pressure situations
- Self-motivated individual who is proactive, takes initiative, is goal and results oriented, and works independently without a lot of direction
- Superior organizational and time management skills to multi-task/prioritize and meet multiple deadlines
- Flexible with a "can-do" and "no task is too big or small" attitude
- Superior attention to detail and accuracy with excellent follow-up skills
- Excellent problem-solving capabilities
- Ab

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