Manager Housing Operations

1 month ago

Niagara, Canada Niagara Region Full time

**Division**:
Housing Services

**Important Notices & Amendments**:
As an employer of choice, Niagara Region offers competitive salaries and benefits, a defined benefit pension plan, a corporate wellness centre, access to the Employee and Family Assistance Program (EFAP), mentorship and training programs, employee recognition programs, and more. In addition, the Region recognizes the value of having flexible work arrangements to support better work-life balance for our employees.

**About Us**:
Serving a diverse urban and rural population of more than 475,000, Niagara Region is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and numerous community partners, the Region delivers a range of high-quality programs and services to support and advance the well-being of individuals, families and communities within its boundaries. Nestled between the great lakes of Erie and Ontario, the Niagara peninsula features some of Canada’s most fertile agricultural land, the majesty of Niagara Falls and communities that are rich in both history and recreational and cultural opportunities. Niagara boasts dynamic modern cities, Canada’s most developed wine industry, a temperate climate, extraordinary theatre, and some of Ontario’s most breathtaking countryside. An international destination with easy access to its binational U.S. neighbour New York State, Niagara attracts over 14 million visitors annually, as well as a steady stream of new residents and businesses.

At Niagara Region, we value diversity - in background and experience. We are proud to be an equal opportunity employer. We aspire to hire and grow a workforce reflective of the diverse community we serve. By doing so, we can deliver better programs and services across Niagara.

For the Region's full employee equity statement, Working at Niagara Region - Niagara Region, Ontario.

Please note that effective February 12, 2023 mandatory COVID-19 vaccinations are no longer required as per the Niagara Region’s amended COVID-19 Vaccination Policy. As a result, you will not be required to submit verification of your vaccination status before starting employment with the Niagara Region. However, the Niagara Region continues to reserve the right to reintroduce vaccination requirements in the future if necessary to respond to changing public health advice and\or government direction. The Niagara Region continues to strongly encourage everyone to remain up-to-date with vaccinations.

**Job Summary**:
**Education**:

- Diploma from a 3-year college program in Business Administration
- University Degree such as a BA or a BSc is preferred

**Knowledge**:

- 5 years in property management related environment
- 5 years in social housing property management related environment, managing over 1,500 units is preferred
- Knowledge of the Housing Services Act, Residential Tenancy Act, Building Code, Fire code and other relevant legislation
- Certificate or diploma from a recognized property management training course such as with the Institute of Housing Management
- Bilingual English and French is considered an asset

**Responsibilities**:
**_ Providing ongoing oversight and frontline activities in asset management covering service management and maintenance contracts, including but not limited to: (25% of time)_**:

- Effectively managing the housing portfolio of rental units (more than 2500) through long range planning and the provision of services that include security, capital replacements and maintenance repairs.
- Monitoring the capital program to ensure that the competitive process has been followed, capital work is undertaken within the approved budget and there is mínimal disruption to tenants
- Overseeing that the preventative maintenance program and day-to-day repairs are undertaken with safety, security and timeliness in mind
- Overseeing regular, annual and move-out inspection reports
- Ensuring that maintenance services are delivered in a cost-effective manner utilizing contractors retained through the approved RFP process
- Overseeing the monitoring of contractor work, inspections, performance appraisals and deficiency identification and correction
- Ensuring that an annual review of service contracts is conducted; that an integrity rich process is being followed with the information provided in the inventory of assets; and that the Emergency Plan is always current with Divisional employees trained

**_ Develops, manages, and administers annual and multi-year Capital and Operating budgets for the operating unit ensuring support of Council’s objectives, financial transparency and accountability, monitoring budget adherence, identifying and explaining variances, and financial reporting is effectively managed in compliance with corporate financial policies. Ensure goods and services are acquired in accordance with the procurement policy. Authorize, and administer the acquisition of goods and services fo

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