Seasonal Supervisor, Front of House Restaurants

3 weeks ago

Niagara Falls, Canada Niagara Parks Full time

Seasonal Supervisor, Front of House Restaurants (3 Vacancies)

Niagara Parks Culinary Services team is seeking three (3) Seasonal Supervisors to join our dynamic team at the following locations: Tablerock House Restaurant and Queen Victoria Place Restaurant.

**This position offers a salary of $57,468.98 to $68,659.04 as well as a defined benefit pension plan and comprehensive benefits.**

**Applications for this position will be accepted until February 15, 2024.**

QUALIFICATIONS:

- **Education**: Required to have completed a Secondary School diploma or the equivalent knowledge and experience.
- **Experience**:Minimum three (3) years of food and beverage industry experience. Strong customer service skills, analytical and financial skills and experience, effective interpersonal skills including oral and written communication skills, organizational and planning skills, ability to multi-task and prioritize.

DUTIES AND RESPONSIBILITIES:
**OPERATIONS**
- Organizes daily tour bookings.
- Communicates & co-ordinates with the kitchen & guests to ensure quality of meals & service of operations meets/exceeds acceptable standards.
- Manages inventory levels of food and beverage stock & prepares orders when required.
- Provides recommendations to improve the menus, product, service & efficiency of the operations.
- Prepare and co-ordinate accurate and up-to-date signage, price lists and labels for all areas of operation.
- Assists in all areas of the restaurant and kitchen operations as needed (I.e. cash, hosts, dishwashers, bussers, etc.).
- Maintains confidentiality for all aspects of business operations
- **ADMINISTRATION**:

- Completes bi-weekly payroll; checks daily extensions, totals hours, prepares time sheets; provides overtime report to Manager: Aloha POS programming-menu, taxes, discounts, employees, etc.
- Maintains and provides daily records and statistics & generates reports that capture departmental sales, productivity, labour costs, inventory, etc.
- Manages the daily cash transactions for restaurant operations including; floats, billings, imprest funds, daily change orders, conducts cash audits and is accountable for any cash discrepancies; develops, maintains and revises staffing guides and job tasks.
- Provides recommendations regarding operational issues.
- Performs other clerical/administrative duties such as answering phones, making reservations, etc.
- Prepare all administration for seasonal staff(I.e. contracts, change of rates, final pay record, appraisals)
- Ensures equipment is in good operating order and arranges for repairs as required.

**SUPERVISORY**
- Supervises and writes schedules for all staff including bargaining unit and students, determining work stations assigning tasks, monitoring and evaluating staff, ensuring budgeted targets are met.
- Trains new supervisory staff.
- Monitors quality of food, cleanliness of restaurant, level of service and other standards for the operations.
- Provides technical guidance, advice and assistance to staff.
- Attends training seminars and trade shows where relevant, and relays the information gathered there to staff.
- Ensures prompt and efficient customer service and follows up with concerns and takes required actions; Resolves guests concerns.
- Participates in hiring, corrective action, staff development, training and employee relations; reviews and updates policies and procedure with manager as required.
- Under the supervision of the location Manager writes and delivers performance appraisals for all staff.
- Ensures that employees, contractors, etc. work in compliance with the Occupational Health & Safety Act, the NPC
- Code of Conduct, AGCO regulations all other relevant policies/procedures
- Ensures uniform and staff appearance standards are maintained.
- Participates in the development of in-house training, ensures outside training (CPR, First Aid, H&S Orientation
- Smart Serve, all HR courses) is organized and completion of training is documented.
- Ensure efficient staffing levels are maintained and budgeted targets are met.

**Performs Other Related Duties**
- Prepares financial and/or business forecast for reporting and scheduling purposes.
- Assists when required in coordinating and delegating catering, banquets and other events.
- Reviews and signs requisitions/monthly summaries / transfers, etc. when required.
- Develops and creates Memos and Friendly Reminders to assist staff in performing tasks to the established standards
- Attends and participates in Manager meetings
- As assigned.

**Job Type**: Seasonal

**Salary**: $57,468.98-$68,659.04 per year

**Benefits**:

- Company pension
- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Application question(s):

- Do you possess three (3) years of food and beverage industry experience?

Work Location: In person

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