Group Housing Respresentative

2 weeks ago

Niagara Falls, Canada Canadian Niagara Hotels Full time

Niagara Falls-based Canadian Niagara Hotels Group of Companies is one of Canada’s largest and most successful diversified entertainment businesses, with more than 2500 talented professionals spread across its various Hotels, Spas, Conference Centres, Restaurants, Craft Brewery and Distillery, Indoor Waterpark, City Touring, Entertainment and Specialty Retail businesses - with more to come We are home to world-class brands including Marriott, Sheraton, IHG, Morton’s, Milestones, Hard Rock Café, Rainforest Café, Hershey and Starbucks - to name a few. Regardless of what business or role you start with, career development opportunities and rewards are endless for people delivering exceptional guest satisfaction and attaining business results.

Summary of Responsibilities
We are currently seeking a Group Housing Representative who has a passion for excellence to support our Sales Team to attain Sales Goals in this key sales and service position for Group and F.I.T clients.

Under the guidance of the Group Operations Manager, the Group Housing Representative responsibilities and essential job functions include but are not limited to the following:

- Accountability to business results, our customers/guests, the team, and internal practices
- Offering engaging, prompt, accurate and professional service to both internal and external clients
- Follow efficient Sales Office procedures
- Accurate preparation of reports, file maintenance, contracts and correspondence
- Accurate preparation and distribution of client files to prepare for Group and F.I.T arrivals
- Accommodate inquiries by checking availability including systemic and reporting methods
- Increase revenue with up-selling and cross-selling all business units
- Drive guest loyalty through excellent customer service ensuring repeated business and revenue
- Maintain professionalism for productive use of time
- Work with other departments to provide quality service to our customers
- Communicate customer needs and proactively resolve complaints independently
- Maintain knowledge of Canadian Niagara Hotels’ products and services

Job Requirements
Key competencies include professionalism, organizational skills, time management skills, communication skills, negotiation skills, customer service focused, and quality awareness.
- Minimum of 1 year experience in hospitality or customer service related field
- Minimum of 1 year experience in administration experience
- University Degree/College Diploma preferred in Business Administration, Hotel or related major
- Advanced knowledge of Microsoft Office specifically Outlook, Word and Excel
- Knowledge of any of the hotel systems (Light Speed, Opera, Marsha, PMS, CI/TY or Delphi) preferred
- Outstanding persuasive and culturally sensitive interpersonal and communication and listening skills
- Professional presentation, telephone and written correspondence skills and manners
- Ability to build and maintain positive relationships with clients through the use of highly effective conversational, persuasion, and influencing skills
- Highly motivated, driven and self-starter
- Outstanding attention to detail and accuracy
- Strong problem solving and decision making skills, including the ability to recognize and analyze problems and implement solutions
- Excellent organizational and time management skills and the ability to work under pressure
- Proven ability to multitask, maintain professional composure, remain flexible and prioritize activities to meet deadlines including coordinating several activities simultaneously
- Demonstrated ability to set high priorities and standards, and demonstrates urgency to achieve critical goals and objectives
- Ability to work in a fast paced, high volume environment and respond quickly to changing needs
- Demonstrate sales ability by effortlessly recommending, persuading, upselling hotel rooms to guests in order to maximize both the guest experience and hotel revenue
- All work and correspondence be treated with the highest level of confidentiality
- Ability to work independently with mínimal supervision as well as cooperatively within a team setting
- The Group Housing Representative position is located within the Sales Office of Canadian Niagara Hotels at the Crowne Plaza Niagara Falls - Fallsview. Standard office hours are Monday - Friday 08:30 - 17:00 with the ability to cover additional hours when needed including weekends and holiday coverage.
- Assisting the Sales Office with daily function and other duties as assigned

To learn more about Canadian Niagara Hotels Group of Businesses or view other current and future job opportunities please visit CNHCAREERS.CA

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