Student Experience Leader

3 months ago

Toronto, Canada ILAC Full time

**Student Experience Leader**

**The Company**

ILAC Education Group is a leading provider of international education and comprises four distinct divisions. Our offerings range from Language training, University Pathways, Higher Education offering Vocational and Public Private Partnerships programs and Language Testing Centre. Located in Toronto and Vancouver, our mission is to provide the highest quality service, support and opportunities to our students and employees. Our newly renovated campuses feature modern interior design and a vibrant learning environment.

The International Language Academy of Canada (ILAC) is one of the best-known English language schools in the world. For over 25 years, ILAC has offered international students a full learning experience, which includes English programs, exceptional customer service, exciting social events and a dynamic atmosphere. ILAC welcomes students from more than 75 countries, making it one of the world’s most diverse schools to learn English.

Overview of the Role & Team

The **Student Experience Leader** supports both Student Experience Coordinator and Student Experience Manager in executing the Orientations, Welcome Fairs, Events, and Activities for ILAC Group students, as well as performs other tasks related to the department.

**This is a part-time position with some weekends and evening shifts based on we**ekly needs.** This position is based on campus (in-person), Downtown Toronto.**

**Responsibilities and Duties**
- Assists in the execution of the Orientation sessions (online and onsite).
- Greets and provide information to Students during the Welcome fairs (events for new students).
- Supports with the execution of the Welcome Fairs and other events.
- Communicates core values and academic expectations to students.
- Assisting prepping materials for events and activities.
- Address students’ questions and concerns online and on-site when needed.
- Provides detailed reports to the SE Manager and SE Coordinators.
- Supports SE Coordinators with Events and Activities when needed.
- Supports with hosting and presentation when necessary.
- Reports news and observations to SE Coordinators.
- Helps maintain a clean and welcoming environment
- Helps keep track of how many guests are seen throughout the day
- Hands out ILAC swags and prizes.
- Ensures cleanliness and adhere to control and security policies.
- Supports with activities related to Events to all ILAC Group.
- Assists in the execution of the ILAC Community online and on campus.
- Perform walking tours.
- Take pictures and videos of activities and events.
- Supervise YA students when necessary.

**Requirements**:

- Fluent in English (verbal and written) and another language is a strong asset.
- 1+ years of experience in customer service. Preferable with students.
- An understanding of our product(s).
- Comfortable with presentations to a large audience (online and on-site).
- Fantastic communication skills and ability to support students of all ages and English levels.
- A creative spirit and a sense of humor are highly desirable.
- Genuinely friendly and loves to help people.
- Basic computer knowledge.
- Proactive, detail-oriented, organized, empathetic, positive, team-player, and self-motivated.
- Willing to work evenings and weekends.
- ILAC is an equal opportunity employer and is committed to providing employment accommodation _in accordance with_ the Ontario Human Rights Code and the Accessibility to Ontarians with Disabilities Act. If contacted, please advise should you require accommodation during the hiring process._

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