Student Experience Coordinator

3 days ago

Toronto, Canada Navitas Full time

Since 1994, Navitas has been a respected leader in global higher education. As pioneers in the university pathway sector, we have trusted partnerships with more than 30 forward-thinking universities in Australia, New Zealand, United States, Canada, United Kingdom, The Netherlands, United Arab Emirates, Singapore, and Sri Lanka. We provide our partners with access to resources and expertise to help drive large-scale initiatives that provide tangible, lasting benefits to students, faculty, staff, and local communities._

Navitas is seeking to employ a **Student Experience Coordinator** to join our North American Team in Toronto, ON.

The Student Experience Coordinator works with the Associate Director, Student & Academic Success on the strategic implementation of programming that supports student outcomes, student experience, and academic rigour. This position is responsible for holistic student support services and programming, student leadership opportunities, peer programs, and individual student support.

**Key Responsibilities**
- Support the Associate Director, Student & Academic Success in the delivery of programming relating to all areas of student life, ensuring students have a smooth transition into the College and to the UP
- Develop and deliver holistic student programming rooted by theoretical framework(s) and evaluate for effectiveness in achieving strategic goals, including but not limited to:

- Workshops
- Peer programs
- Transition programming, including orientation/graduation
- Alumni programming
- Career development
- Collaborate with the Associate Director, Student & Academic Success in developing the strategic direction of leadership programs and associated training, meeting needs of international college students
- Support the strategic enrolment management systems of the college with an emphasis on retention, success, and student experience
- Ensure compliance of regulatory requirements in the compilation of data in preparation for reporting, analysis, and presentation
- Monitor spending to ensure compliance with budgetary guidelines
- Administering student satisfaction surveys
- Maintain breadth of knowledge required to engage in one-on-one advising of college students
- Engage with industry best practices in the field of student programming and development
- Other duties as required

**Essential Skills, Knowledge, and Experience**
- A degree in a relevant field from a recognized university
- Experience working in a higher education environment
- Excellent interpersonal and oral communication skills, with a proven ability to communicate with a wide range of people from culturally diverse backgrounds
- Significant customer-service experience and ability to respond and deal effectively with conflict and student service concerns
- Understanding of academic expectations and the difficulties faced by students undertaking post-secondary studies
- Demonstrated ability to deal with confidential and sensitive matters
- Demonstrated leadership and coordination skills required to manage all functions of a busy office
- Ability to organize and prioritize multiple issues/tasks in a fast-paced environment
- Demonstrated ability to work with mínimal supervision
- Demonstrated ability to work effectively in a team environment
- Ability to plan, develop, promote, facilitate, monitor and evaluate learning programs or events
- Demonstrated commitment to quality assurance and continuous improvement
- Legally permitted to work in Canada

**Desirable Skills**
- Exposure to the academic needs and requirements of international students
- Supervisory experience
- Experience in a multicultural environment

**What We Offer**

Navitas is an equal opportunity employer committed to fostering an inclusive, accessible environment, where all employees feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of our students and communities in which we live and serve. If you require an accommodation during any stage of the recruitment process, please let us know and we will work with you to meet your needs.

**What We Require

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