Learner Engagement Support Specialist

2 months ago

Edmonton, Canada Robertson College Full time

Robertson is the School of New Work. Our vision is for everyone to have a good life through a prosperous and fulfilling career. Our mission is to empower our learners with the most relevant training and up-to-date industry insights so that they may find fulfilling and meaningful careers.

Overview

Reporting to the Manager, Learner Experience Guide, the Learner Engagement Support Specialist is a member of the Operations team and supports the learner experience at Robertson College.

KEY RESPONSIBILITIES

Learner Support
- Attend faculty/staff meetings and training sessions.- Respond to student questions and concerns.- Maintain regular contact with assigned learners and follow the learner Review Committee process guidelines.- Collaborate with other teams to assist learners while actively participating in the Learner Review Committee.- Document student correspondence.

Documentation/Records/Process reviews
- Review and make necessary updates to process documents on a continuing basis.- Review student files prior to graduation.- Process legal name change requests.- Process and send enrollment letters.

On Campus
- Backup reception coverage (as needed); greeting clients and answering the central campus phone.- Performs other duties/participates in special projects assigned.

MUST HAVE QUALIFICATIONS
- Post-secondary education in business administration or equivalent is an asset- Five years administrative experience required- Strong communication and customer services skills and ability to build and maintain effective working relationships with students and team members.- Ability to multitask and manage deadlines in a fast-paced environment- Highly self-motivated and self-directed; objective-oriented with a high-level attention to detail.- Strong problem solving, analytical, and critical thinking skills.- Detail oriented- Ability to work with a team to achieve goals and meet deadlines in a fast-paced environment.- Strong computer and digital literacy skills.- Ability to work in a diverse, inclusive environment.- A clear criminal record check- Strong interpersonal, analytical, critical thinking and problem solving skills- Detail oriented, and proven skills in time management and task prioritization.

Work Type:

- Full time
- Term position

Schedule:
- 8 hour shift- Monday to Friday
- Weekend availability

**Benefits**:
- Dental Care- Disability insurance- Employee assistance program- Extended health care- Life insurance- Paid time off- RRSP match
- Vision care

WHY WORK WITH US

Education Canada Group (the parent company of Robertson College) is an equal opportunity employer. We celebrate diversity in our inclusive work environment and encourage people from all walks of life to apply. We are committed to fostering an inclusive and diverse environment where everyone feels seen, heard, and valued. We embrace our team's differences and know that diversity in our team is the strength that drives our success. We want you to feel welcomed, energized, challenged, and engaged while having fun. Come and grow with us If you are someone who loves the highs and lows of doing meaningful work with like-minded team members, we’d like to hear from you If you would like to request reasonable accommodations for the interview process, please let us know.

Having a deep understanding of the demands of the modern workforce is integral to what we offer our learners. That is why internally, we place such value on building a work culture that is flexible and adaptive to the changing world of work. We #CelebrateEverything and encourage team members to take paid time off to celebrate their cultural, religious, and spiritual holidays. Our team is intentionally talent-dense - our strength lies in the differences in backgrounds and expertise that we each bring to the table.

As a company we are committed to uplifting indigenous voices, respecting traditional lands, raising awareness and working in collaboration with Indigenous partners in the spirit of reconciliation.

We acknowledge that our campus located in Winnipeg is on Treaty 1 territory, the traditional lands and waters of Anishinaabe [AH - NISH - AH - NAH - BAY], Ininiwak, Anishininiwak, Dakota, and Dene (DEN-EH) peoples, and the National Homeland of the Red River Métis. We acknowledge that our water is sourced from Shoal Lake 40 First Nation located on Treaty 3.

In Alberta, We acknowledge Robertson College is on the traditional territories of the Blackfoot Confederacy (Siksika, Kainai (Gay-aynah), Piikani (Pe-gun-ee)), the Tsuut’ina (soot-tin-a), the Iyarhe (E-a-hey) Nakoda Nations, the Métis Nation (Region 3), and all people who make their homes in the Treaty 7 region of Southern Alberta.

In Edmonton on Treaty 6 territory, a traditional gathering place, traveling route and home for many Indigenous Peoples including the Nehiyawak/Cree, Tsuut’ina, Niitsitapi/Blackfoot, Métis, Nakota Sioux, Haudenosaunee/Iroquois, Dene Suliné, Anishinaabe/Ojibway/Saulteaux, and the Inuk

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