Student Support Specialist

5 months ago

Edmonton, Canada Robertson College Full time

**Robertson is the School of New Work. **Our vision is for everyone to have a good life through a prosperous and fulfilling career. Our mission is to empower our learners with the most relevant training and up-to-date industry insights so that they may find fulfilling and meaningful careers.

Robertson Global is a forward-thinking institution dedicated to providing exceptional educational opportunities to students from diverse backgrounds. We are committed to fostering an inclusive and innovative learning environment that empowers students to achieve their academic and personal goals.

**Overview**

We are currently seeking a **Student Support Specialist**. Reporting to the **Director, Marketing and Recruitment**, as a Student Support Specialist at Robertson Global, your role is crucial in facilitating a positive and informed experience for prospective and current students.

**Key Responsibilities**
- Prospective Student Engagement and Support_
- Serve as the primary point of contact for prospective students, offering personalized guidance and support throughout their decision-making process.
- Conduct informative campus tours, both virtually and in-person, showcasing our institution's facilities and resources.
- Provide detailed information about our programs, admission requirements, financial aid options, and campus life.
- Organize and participate in information sessions, webinars, and open house events to showcase our programs and campus.
- Collaborate with the admissions and new students team to ensure a seamless transition for admitted students, offering support during enrollment and orientation.
- Maintain accurate records of interactions with prospective students in our CRM system.
- Ensure quick response times, committing to getting back to students within 48 business hours or less.
- Student Outreach and Recruitment_
- Develop and execute outreach strategies to identify and engage potential future students.
- Collaborate with the marketing and communications teams to create engaging promotional materials and campaigns targeted at prospective students.
- Attend recruitment events, college fairs, high schools, and community events to promote our institution effectively.
- Build and maintain relationships with high school counsellors, community organizations, educational partners, and recruitment partners to expand our reach.
- Analyze enrollment data to identify trends and provide recommendations for improving recruitment strategies. Create and disseminate reporting to key stakeholders.
- Assist in the development of recruitment materials and resources.
- Work closely with academic departments to stay informed about program updates and changes.
- Student Advisory and Support_
- Provide academic and career counselling to prospective students, helping them align their goals with our programs.
- Assist students in exploring their financial aid options, scholarships, funding, and payment plan opportunities.
- Offer guidance on course selection, prerequisites, and academic planning.
- Connect students with resources, support services, and extracurricular opportunities to enhance their college experience.
- Conduct follow-ups with prospective students to address any questions or concerns, providing ongoing support throughout the recruitment process.
- Collaborate with new student services departments to ensure a holistic support system for students.

**Qualifications**
- Previous sales experience is an asset.
- Exceptional interpersonal and communication skills, both written and verbal.
- Strong customer service orientation with a dedication to delivering an exceptional student experience.
- Proactive individuals who can work independently and find solutions.
- Ability to connect with and inspire prospective students and their families.
- Knowledge of higher education admissions processes and policies.
- Proficiency in using CRM systems and other relevant software.
- Experience in student recruitment, admissions, or educational counselling is a plus.
- Flexibility to work evenings and weekends as needed for recruitment events.
- Commitment to diversity, equity, and inclusion in higher education.

**Location**: In-person (Edmonton Campus)

**Department**: Robertson Global (AB)

**Job Type**: Full-time (In-Person)

**Salary**: Starting at $ 48,000.00 with additional commission opportunities for direct recruitment

**WHY WORK WITH US**

Education Canada Group (the parent company of Robertson College) is an equal opportunity employer. We celebrate diversity in our inclusive work environment and encourage people from all walks of life to apply. We are committed to fostering an inclusive and diverse environment where everyone feels seen, heard, and valued. We embrace our team's differences and know that diversity in our team is the strength that drives our success. We want you to feel welcomed, energized, challenged, and engaged while having fun. Come and grow with us If you are someone who loves the highs and

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