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Account Specialist

5 months ago

Greater Toronto Area, Canada Scandinavian Building Services Full time

Scandinavian Building Services has been a Canadian leader in retail and commercial cleaning for the last 60 years. Starting as a small family owned and operated business in Edmonton Alberta in 1982 to offering full service janitorial and building maintenance across Canada today. We attribute our success to staying true to our core values of Service, Motivate, Respect, and Connect. We are looking to hire an **Account Specialist in the GTA for a contract position until Jan 2025.**

**You will be taking care of a specified client portfolio of 13 sites across the GTA. Travel will include weekly site visits to Midland, Keswick, Alliston, Wasaga Beach, Bradford, Orillia, Owen Sound, Orangeville, Bolton, and Collingwood. When you are not on the road visiting client sites you are welcome to work from the comfort of home.**

**What your day to day will look like**:
Reporting into the Regional Director you will be taking care of the day to day operations of the accounts and sites that are in your designated portfolio.
- **Site Visits; **Conducting site visits at store locations within your region ensuring compliance with safety and customer service standards
- ** Account Management; **Creating and fostering strong relationships with key clients and store managers. Handling all complaints or issues in a prompt and timely fashion ensuring utmost satisfaction at all times
- ** People Management;** Handling all personnel issues for the hourly Cleaners at your sites for both internal and subcontractors including; scheduling, conflicts, hiring, training, performance management, and disciplinary action
- ** Operations Management;** Managing operational activity planning, directing, organizing, and controlling all activities in assigned locations ensuring full completion of scope of work. Monitoring and managing client specific KPI's to ensure they are met or exceeded
- ** Owner Operator Management;** Ensure Owner Operators have a full understanding of contract scope of work. Providing coaching and performance management including issuing warnings as required
- ** Financial Administration;** Managing invoice control, budget, profit and reconciliation of all accounts on a monthly, quarterly and annual basis

**What you'll need to succeed**:

- Minimum 5 years management experience
- Experience delivering client-focused solutions to customer needs, with a demonstrated ability to communicate and connect
- Intermediate computer skills including Outlook, Word, and Excel, ability to create and edit reports as required
- Excellent critical thinking and problem-solving skills
- General understanding of financial principles, including budgeting and profitability
- Strong delegation skills with the ability to motivate and resolve employee issues
- Must be able to work under pressure with a sense of urgency
- Demonstrated dependability with the ability to work flexible hours, be available for communication at all times, and travel (possible over nights and weekends required)
- Subject matter expert in commercial cleaning including, but not limited to: trash removal; dusting; cleaning restrooms, break rooms, offices, conference rooms; sweeping and mopping floors; vacuuming floors; window washing; buffing floors; stripping and waxing floors; stone care; carpet cleaning; carpet spotting; upholstery cleaning
- Valid drivers license in good standing

**Additional Job Details**:

- Must be available 24/7 in case of emergency or client needs
- Must have reliable vehicle and valid drivers license in good standing
- Competitive Wages are offered as per industry standards
- iPad, Cell Phone and Computer provided
- Gas and car allowance provided

**Our interview process**:

- 20 minute preliminary phone interview with our Recruiter
- 20-40 minute to an hour assessment (depending on optional practice questions or breaks)
- 30 minute MS Teams video interview with the Hiring Manager and direct Supervisor for the role