E-commerce Customer Service Representative
3 months ago
**Job Summary**
We are seeking a Customer Service Representative to join our team. Must have a positive attitude and a strong passion for continuous improvement. The goal is to provide an excellent service to our e-commerce customers.
Our office is located at 30 High Plns Tr, Rocky View, AB
**Type: Full-Time**
Shift: Monday - Friday, Weekends as needed
**Duties**:
- Assist customers with product information, pricing, and order processing
- Respond to customer inquiries promptly and professionally, while ensuring issues are resolved promptly
- Analyze customer needs to offer personalized solutions
- Act as a liaison between customers and the company to provide accurate information and solutions to any issues
- Handle and resolve customer complaints with patience and empathy
- Identify and escalate customer issues to the appropriate team leader
**Experience**:
- Previous experience in customer service or sales preferred
- Excellent communication skills with the ability to effectively communicate with customers
- Strong phone etiquette and active listening skills
- Multilingual abilities are advantageous
- Ability to analyze information and provide suitable solutions
Pay: $19.00 per hour
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 2 years (preferred)
Work Location: In person
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