Service Advisor

6 months ago


Kitchener, Canada Schlueter Acura Full time

As one of the original dealers in Canada from 1987, recently constructed and modernized Schlueter Acura is looking to hire an individual that is able to impress and go above and beyond. A person with commitment for excellence that cares. Must be detail oriented and have a positive attitude. Schlueter Acura prides itself on being in the top dealer rankings within Acura Canada for achieving the most awards for client excellence. Ensuring that we keep delivering this culture of above and beyond would retain Schlueter Acura's podium spot.

I myself have worked in the service wash bay for 5 years before starting my sales career that lasted for 10 years. Now, I am the service manager since 2016.

The main responsibilities/qualities for the Service Advisor role would include:

- Scheduling appointments with as much accurate information/detail as possible
- Reviewing vehicle history for previous recommendations and service requirements set out by the manufacturer
- Have the ability to multi-task in a fast paced environment.
- Write repair order with the correct format of Complaint/Cause/Correction
- Understand the importance of communication between the customer and the dealership
- Ensure clients are served in a timely manner with positive attitude
- Understand the manufacturer's customer excellence program
- Ensure to return the client’s vehicle in a clean and satisfactory condition. Communicate freely with the technicians, clean-up department and department manager if special attention is required
- Assist in keeping a clean, organized and safe workplace for you and others around
- High school diploma and/or post-secondary diploma
- Automotive service shop experience an asset but not necessary
- Valid driver’s license with a clean record
- Awareness of deadlines and able to meet them
- High level of attention to detail
- Understand the importance of CSI and ready to assist in whatever it takes to meet those goals
- Use of quality control processes to ensure “fix right the first time” is met
- Strong written and oral communication skills

**Job Types**: Full-time, Permanent

Pay: From $45,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Vision care

Schedule:

- 10 hour shift
- 8 hour shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay

Work Location: In person

Expected start date: 2020-11-23


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