Automotive Service Advisor
6 months ago
Foreign Automotive is expanding, and we’re excited to announce the opening of a position for an additional Service Advisor As Kitchener-Waterloo’s premier European and Exotic vehicle specialty repair facility, we are moving into a larger facility to better serve our clientele and enhance our operations. We’re seeking a dedicated individual with a blend of technical knowledge and a passion for customer service to join our dynamic team.
**What We Offer**:
- **Exciting Work Environment**: Join a passionate team of car enthusiasts in a newly expanded facility.
- **High-End Vehicle Experience**: Work with European and exotic cars and discerning clients.
- **Professional Growth**: Commitment to continuous personal and professional development.
- **Competitive Compensation**: Attractive salary and benefits package.
**Responsibilities**:
- **Client and Staff Experience Champion**: Continuously improve client and staff experiences at Foreign Automotive.
- **Client Interaction**: Welcome clients warmly and conduct initial assessments of their vehicle issues.
- **Information Management**: Accurately manage client and vehicle information within our systems (Mitchell and Autoleap).
- **Service Coordination**: Schedule service work efficiently to ensure client satisfaction.
- **Quote Preparation**: Prepare and communicate quotes, advising clients on necessary services.
- **Client Meetings**: Review, explain, and promote our services during client meetings.
- **Work Order Discussions**: Discuss completed work orders with clients, address inquiries, and facilitate payment transactions.
- **Issue Resolution**: Serve as the first point of contact for client concerns, demonstrating initiative and resourcefulness in resolving issues.
**What We’re Looking For**:
- **Experience**: Proven experience as a Service Advisor with a deep understanding of European and exotic vehicles. Experience as a Parts Advisor is a bonus.
- **Communication Skills**: Excellent communication and interpersonal skills, with a focus on providing a bespoke client experience.
- **Team Player**: A ‘car guy’ attitude, eager to work alongside individuals who share a passion for what they do.
- **Organizational Skills**: Strong organizational skills and proficiency in using industry-related software such as Mitchell/AllData and Autoleap.
Pay: $68,000.00-$95,000.00 per year
**Benefits**:
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Kitchener, ON N2C 2G1: reliably commute or plan to relocate before starting work (required)
**Experience**:
- service advisor: 2 years (required)
- Customer service: 1 year (preferred)
Work Location: In person
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