Automotive Service Advisor

5 months ago


Kitchener, Canada Crosby Volkswagen Inc Full time

Welcome to the Crosby Auto Group family Since our humble beginnings in 1966, we've grown with the Waterloo-Wellington community, proudly serving for over 55 years. As an integral part of the Crosby Auto Group, **Crosby Volkswagen **has been dedicated to forging lasting connections and ensuring our customers always drive away satisfied. We’re not just about cars; we’re about people. This dedication to excellence was recognized when we were honoured with the "Best Dealerships to Work At" award by Automotive News Canada multiple times in recent years. At Crosby's, every member contributes to our story of success, with a unified aim - to deliver premium automotive services and establish ourselves as a progressive dealership.

Crosby Volkswagen has an **immediate opening for an Automotive Service Advisor**. Our service department needs an additional team member as our service business is growing rapidly in our new facility at 632 Victoria Street North.

We offer a supportive environment with efficient processes, teamwork, and coaching. Manufacturer specific training and warranty procedures are provided through web-based training modules. We use Serti as our dealer software, but if it’s not familiar to you we provide on-the-job training to ensure you become adept at using it.

The position includes a base salary, along with a monthly bonus earned on a percentage of sales and meeting required customer satisfaction scores. Total compensation ranges based on performance, but can be expected to be between $56,000-$70,000. We provide a benefit plan through Canada Life, as well as matching RRSP program after 2 years of employment. We also have an enhanced vacation policy based on tenure.

Requirements for the position are basic automotive mechanical knowledge, and experience in the customer service and/or auto industry is preferred.

**Job Types**: Full-time, Permanent

Pay: $56,000.00-$70,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Tuition reimbursement
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

**Experience**:

- service advisor: 2 years (preferred)
- Customer service: 3 years (required)

Work Location: In person



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