IT Support Specialist

2 weeks ago

London, Canada Miller Thomson LLP Full time

We are seeking an **IT Support Specialist** to join our **London **office.

Acts as a front line liaison to resolve users’ basic problems and questions with respect to software, hardware, mobile devices and network connectivity. Logs all end user support requests and identifies and reports recurring problems to Senior support which could indicate the need for software maintenance, upgrades or user training. Proactively maintains communications with end users through analysis and resolution processes, particularly in difficult situations, to keep them informed of status. Assists with meeting setups and take down of equipment, laptops and projectors. Assists in setup and taken down of workstation and office equipment. Refers complex problems to Intermediate or Senior support. Participates in the after-hours support rotation.

**Key responsibilities**:

- Technical Support_
- Provide support of all hardware & software to all practice areas.
- Log all user requests; provide accurate information to assist in identifying issues and trends.
- Provide specific instructions, resources and guidance to end-users on how to achieve optimal results on a variety of hardware, software and shared systems platforms.
- Equipment setup, Testing and Maintenance_
- Provide assistance to the IT department with installation of new software releases, system upgrades and patches.
- Implement and test hardware including workstations, printers/scanners, handheld devices, video/teleconference, telephones, notebooks & LCD projectors.
- Perform routine hardware/software maintenance processes including upgrades, replacements, imaging, data recovery, diagnostics and anti-virus procedures.
- Configure printers and scanners.
- Service Excellence_
- Provides superior service to all Firm members. Manages service expectations and takes responsibility to enhance service excellence through effective communication and timely response.
- Maintain skill level to provide appropriate level of service.
- Attend weekly meetings to enhance delivery of service, the team’s knowledge and effectiveness.

**What you will bring**:

- University degree/college diploma or equivalent work experience.
- Thorough knowledge of Microsoft Office, Windows, Lotus Notes, Elite, Adobe Acrobat, Blackberry, and any other firm provided software.
- Demonstrated knowledge & experience with supporting IBM desktop computer technologies.
- Advanced, self-motivated, problem-solver and trouble-shooter
- Possess decision making skills, patience in dealing with difficult people, flexibility to deal with unforeseen circumstances.
- Solid workstation, network & communications hardware skills.
- Outstanding communication skills with ability to listen effectively, superior customer service skills.
- Experience required in MAC OS X and above
- Knowledge of Routers and Switches
- Proficiency working with Executive level staff
- 3 years of experience in a corporate environment
- Server 2008 R2/2012 Active Directory Administration
- Exchange 2010/2013 Administration
- Proficiency in MSOFFICE 2013,2016 (Excel focus, VBA)
- Microsoft Windows 7; Microsoft Windows 8.1/10 ;Microsoft Office 2010/2013/Office 365
- Apple, A+, MCP certifications preferred.
- Proficiency in Sharepoint 2010/2013
- Knowledge of Mobile Management for Smart Devices
- Knowledge of Single Sign On
- Cloud Storage - Box/Dropbox/Icloud
- HTML Knowledge

**What we offer**:
We believe in the importance of a Total Compensation package, ensuring our mix of salary, benefits and perks are competitive within the market as well as a work-life balance. We offer:

- A comprehensive Benefits package that includes Health, Dental and Vision Care, Employee Assistance Program, Life Insurance, Short Term and Long Term Disability Insurance, 3+ Weeks’ Vacation and 10 Personal Days;
- A Diverse and Inclusive Workplace;
- A Firm matching Group Retirement Savings plan and TFSA;
- Childcare, eldercare and family resources to support you and your family;
- A wellness reimbursement program to foster employee wellbeing as well as a perks program through Perkopolis;
- Professional development opportunities through MT Learn;
- Flexible working options;
- Special appreciation events / celebrations;
- Charitable savings programs.

**What we offer**:
We believe in the importance of a Total Compensation package, ensuring our mix of salary, benefits and perks are competitive within the market as well as a work-life balance. We offer:

- A comprehensive Benefits package that includes Health, Dental and Vision Care, Employee Assistance Program, Life Insurance, Short Term and Long Term Disability Insurance, 3+ Weeks’ Vacation and 10 Personal Days;
- A Diverse and Inclusive Workplace;
- A Firm matching Group Retirement Savings plan;
- Childcare, eldercare and family resources to support you and your family;
- A wellness reimbursement program to foster employee well-being as well as a perks program through Perkopolis;
- Professional development opportunit

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