Distribution Services Coordinator

5 months ago

Kingston, Canada THE EMPIRE LIFE INS. CO Full time

**Distribution Services Coordinator**:
**Location: Hybrid-Kingston**

Empire life is looking to hire a Distribution Services Coordinator to join our Retail Operations team**Why pursue this opportunity**Our mission -** make insurance, investments and benefits simple, fast and easy for our customers.-
**The environment** - we understand the importance of work-life balance and strive to provide a supportive work environment that allows our employees to achieve both personal and professional goals.-
**Play an integral role**:

- this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.-
**Deliver excellence - **provide a personal, accurate, professional, and courteous service and resolution to our customers.**What you’ll be working on**- Acting as a key point of contact with distribution partners-
- Provide prompt and courteous resolution of enquiries from distribution partners and customers through verbal and/or written communication and may be required to make outbound calls to external clients and distribution partners Enter and maintain data into multiple administration systems; review and analyze data to ensure accuracy and resolve discrepancies; ensure database is updated and validated with correct information and produce data reports-
- Investigate and analyze simple to complex cases and escalates if required-
- Provide support to multiple teams to provide business requirements for and test scenarios for projects, product launches and system maintenance releases; validate that the changes made, have made a positive enhancement to the user experience**What we’re looking for you to have**:
- Completion of post-secondary education or equivalent experience-
- Work experience in the financial services industry or the insurance industry Knowledge of distribution channels would be an asset-
- Ability to prioritize and balance multiple tasks-
- Well-developed analytical and problem solving skills-
- Attention to detail/accuracy-
- Well developed communication skills-
- Well developed customer relations skills-
- Ability to work independently and as a team member-
- Bilingualism would be an asset
**Beyond the salary**:

- For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:- Competitive salaries with annual pay increases-
- Annual bonus program, which recognizes both strong company performance and individual contributions-
- Competitive uncapped commission for sales positions-
- A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health account-
- Flexible work arrangements and an annual allotment of personal health days.-
- Four weeks annual vacation from hire date-
- A defined contribution pension plan with generous employer matching-
- Top up programs for parental leave and compassionate leave-
- Employer-sponsored wellness and recognition programs- A cash employee referral program

**Get to know us**:

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