Hotel Front Desk Agent
6 months ago
As a Front Desk Agent, you'll be an integral part of our dedicated team, ensuring exceptional service and creating memorable stays for every guest.
**Key Responsibilities**
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently, ensuring accurate information is obtained
- Answer phone calls and respond to guest inquiries in a timely and courteous manner
- Provide information about hotel facilities, services, and local attractions
- Handle guest requests and complaints, escalating issues as necessary
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Maintain a clean and organized front desk area
**Qualifications**
- Previous experience in hospitality or customer service preferred
- Excellent phone etiquette and communication skills
- Ability to speak multiple languages is a plus
- Familiarity with front desk operations and hotel systems
- Strong problem-solving skills and ability to handle difficult situations with professionalism
- Attention to detail and ability to multitask in a fast-paced environment
- Flexibility to work various shifts, including evenings, weekends, and holidays
**Job Types**: Full-time, Part-time
**Salary**: From $18.00 per hour
Expected hours: 24 - 40 per week
**Benefits**:
- Discounted or free food
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
- Morning shift
- Weekends as needed
Supplemental pay types:
- Overtime pay
Work Location: In person
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