Housekeeping Manager

**About us**:
Playground is an internationally renowned gaming destination located a short 15-minute drive south of downtown Montreal, within the Mohawk territory of Kahnawake. We are currently expanding, unveiling new gaming floors, a luxurious hotel, and specialized dining options.

**Position Overview**:
As **_Housekeeping Manager_** you will ensure the utmost cleanliness and hygiene of our entire entertainment and gaming complex. You'll be in charge of not only operating but also ensuring the meticulous maintenance of various specialized cleaning equipment to uphold our impeccable standards. Through your leadership, you will guide and inspire the team to achieve excellence in cleanliness, presentation, and guest satisfaction. Your attention to detail will be a driving force in creating a welcoming and hygienic atmosphere, ensuring that every visit to our complex is memorable and enjoyable.

**What we have to offer**:

- Competitive and comprehensive compensation package _(including base salary $75K-$85K based on experience, performance bonus eligibility, access to other perks)_
- Flexible schedule options
- Discounts on food
- Comprehensive paid training
- Opportunities for career advancement
- Free parking
- Company-wide employee events
- Health and Wellness Resources
- Playground Cares volunteer opportunities

**Responsibilities**:

- Ensure a clean and hygienically safe environment for our customers and employees.
- Create weekly schedules and monitor time attendance for the custodial team.
- In collaboration with the Facilities Director, identify and recommend opportunities for improving custodial services.
- Coordinate and conduct floor inspections to ensure compliance with safety and sanitation policies.
- Monitor and maintain inventory efficiently.
- Respond promptly and accurately to customer requests.
- Collaborate with the Facilities Director to develop and implement procedures aimed at increasing productivity.
- Participate in the recruitment process and interviews.
- Oversee and mentor training efforts to ensure excellence and attention to detail in departmental tasks.
- Organize weekly task outlines in accordance with the company's needs.
- Review and ensure the accuracy of the custodial team's daily task checklist.
- Promote teamwork and recognize employee contributions.
- Conduct evaluations and issue disciplinary reports in accordance with company policies when necessary.
- Manage strategic planning and implementation processes for the Housekeeping department.
- Maintain ownership and awareness of the departmental operating budget.
- Ensure effective resource allocation, including scheduling, productivity, and vacation planning.
- Establish departmental goals, measurements, and results tracking.
- Track and address all guest comments and concerns to maintain service standards.

**Requirements**:

- Must be bilingual (English and French)
- 3 years previous housekeeping management experience required
- Strong computer skills (Excel required)
- Excellent communication (written and spoken) and interpersonal skills
- Ability to multitask and remain calm in a fast paced environment
- Flexibility to work various shifts, including weekends, evenings and holidays
- Highly organized, punctual and a strong comprehension of time management
- Must be able to stand for extended periods of time, bend and lift 20 pounds
- Must be willing to roll up their sleeves and assist with cleaning tasks as required

**À propos de nous**:
Playground est une destination de jeu internationalement reconnue située à seulement 15 minutes en voiture au sud du centre-ville de Montréal, sur le territoire mohawk de Kahnawake. Nous sommes actuellement en expansion, dévoilant de nouveaux espaces de jeu, un hôtel luxueux et des options de restauration spécialisées.

**Aperçu du rôle**:
En tant que **_Gérant de l'entretien ménager_**, vous veillerez à la propreté et à l'hygiène optimales de l'ensemble de notre complexe de divertissement et de jeux. Vous serez responsable non seulement de l'exploitation, mais aussi de l'entretien méticuleux de divers équipements de nettoyage spécialisés pour maintenir nos normes impeccables. Grâce à votre leadership, vous guiderez et inspirerez l'équipe pour atteindre l'excellence en matière de propreté, de présentation et de satisfaction des clients. Votre souci du détail sera une force motrice pour créer une atmosphère accueillante et hygiénique, veillant à ce que chaque visite dans notre complexe soit mémorable et agréable.

**Ce que nous offrons**:

- Rémunération concurrentielle _((y compris un salaire de base de 75 000 à 85 000 dollars en fonction de l'expérience, l'éligibilité à des primes de performance, l'accès à d'autres avantages)_
- Possibilités d’horaires flexibles
- Rabais sur la nourriture
- Formation complète rémunérée
- Possibilités d’avancement
- Stationnement gratuit
- Événements destinés aux employés
- Ressources en mati