Field Service Representative

5 months ago

Richmond, Canada BAXTER Full time

**This is where you save and sustain lives**

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

**Your Role at Baxter**:
The Field Service Representative, with mínimal supervision, inspects, services, repairs, upgrades or installs renal care equipment on which training has been provided. This work is performed in clinics, home patients, hospitals, donor centers or other equipment locations. Extensive travel & All work is performed according to quality and regulatory requirements, as well as quality standards set by Baxter. A FSR may obtain assistance of more qualified personnel to solve extremely difficult or complex problems.

**Your Team**:
At Baxter, we are deeply connected by our mission. For over 85 years, we have pioneered significant medical innovations that transform healthcare. We create a place where we are happy, successful and inspire each other. Our Field Service Technician's are available for 24/7 delivery, removal, and service support for products in service centers and customer accounts.

**What you'll be doing**:

- Maintains equipment as assigned within a field territory or provides installation and maintenance support within and outside of the region.
- Manages customer satisfaction by maintaining effective relationships and surpassing customer expectations on service delivery within area of responsibility.
- Completes paperwork, documentation and administrative tasks per policy and procedure.
- Work effectively with FS Regional Manager, Field Service Representatives, and other functional areas within the company to enhance business performance and customer experiences.
- This position will require 30% travel and occasional overnight travel
- Understanding of Reverse Osmosis and water pretreatment would be an asset
- Delivers and removes products as well as completes functional checks.
- Maintain accurate inventory of trunk stock
- Develops and maintains good relationships with various levels of internal and external customers.
- Collaborates and communicates effectively with sales, co-workers, other departments, and customers
- Exhibits excellent time management skills. Participates in the on-call rotation to provide 24/7 coverage.
- Warehouse responsibilities may include ensuring all safety, quality & compliance procedures are adhered to for product maintenance and inventory
- The ability to use analytical methods and problem solve.
- Ability to provide equipment overview training to technical staff at customer locations as necessary.
- Ability to travel to installation/upgrade sites for extended periods of time, willingness to work other shifts and overtime as necessary.

**What you'll bring**:

- 2+years of technical college, Bio-Medical field or similar technical degree; or equivalent work experience in Field Service
- Bilingual (for eastern Canadian market only)
- Requires high level of organizational skills.
- Strong written and verbal communication skills.
- Working knowledge of Microsoft Office (Word, Excel, Outlook)
- Valid Driver’s license with a clean driving record
- Able to lift heavy equipment and testing apparatus up to 35 kg

**Reasonable Accommodations**

**Recruitment Fraud Notice**

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

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