IT Production Support Lead

3 weeks ago

Ottawa, Canada AstraNorth Full time

**Basic Qualifications**:

- Tracks and reports on any system-related defects and works directly with the Development and the Infrastructure teams to recommend and resolve issues.
- Maintains the system-side Business Continuity Plan to ensure the timely recovery of Production systems in the event of a disruption or outage.
- Works with the Development and Infrastructure teams to improve system resilience, including both failover and disaster recovery capabilities.
- Works with relevant teams to perform Root Cause Analyses for critical and recurring incidents and ensure recommended corrective action is implemented to prevent future occurrences.
- Prepares weekly and monthly status reports and runs the weekly status meeting with relevant stakeholders.
- Maintains an annual staffing and overhead costs budget, and processes vendor invoices on a monthly basis.
- Provides functional guidance to team members to resolve moderate to complex problems.
- Required to be on call 7/24 on a rotating basis for escalations of critical issues.

**Required Qualification**:

- Knowledge of SaaS, PaaS, and IaaS solutions, preferably Azure-based.
- Strong planning, organizational, problem solving and critical thinking skills.
- Must have or be able to qualify for a Government of Canada security clearance (minimum Reliability level). A minimum of five years of Canadian (or other NATO country) residency with no large gaps and a clean record is required for a Reliability level security clearance. All applicants will be required to undergo a background check.

**Preferred Qualifications**:

- Experience with Software Development Life Cycle (SDLC) processes, mainly Waterfall and hybrid Waterfall-Agile.
- At least 2 years' experience with ITIL/ITSM-based Change and Release management activities.
- A solid understanding or experience with DevOps processes/tools.
- Experience in the procurement industry with SAP Ariba and SAP Fieldglass (preferred).

**Educational Qualification**:

- Bachelor's/Master’s degree in Computer Science, Engineering, Information Technology, Cybersecurity or related field, or equivalent education and experience.

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: Hybrid remote in Ottawa, ON

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