L2 Server Support Specialist

3 weeks ago

Ottawa, Canada Intega IT Full time

Reporting to the Director of Service Delivery, the Server Technician is a member of Intega’s Service Delivery team, predominantly responsible for the support and maintenance of Microsoft Windows server infrastructure and Sharepoint across our customer environments. Although predominantly involved in server support this position may at times need to assist with network troubleshooting as well.

You are an excellent communicator, have at least 5 years of experience and are ready to help an energetic and growing team maximize their effectiveness through a balance of customer service, technical proficiency, and ITIL process.

**Responsibilities**:
Responsible for end-user support, you will partner with our Clients to resolve their IT issuesAnswering tickets with both speed and tact, you are empathetic and articulate when working with Clients. Especially in stressful situations, you ask the right questions and provide relevant and realistic solutions.Balancing quality with speed, you provide professional verbal and written responses to Clients and update ticket statuses to ensure all team members know things are taken care ofReceiving and solving escalations from Level 1 help desk technicians for complex issuesWorking with the Team Leads and Level One team on training opportunitiesWith security knowledge, you diligently protect Client information and adhere to processes and procedures that do the sameA strong technical resource, you have a proven history of intermediate to advanced technical knowledge including the ability to troubleshoot server-based software issues with:

- Microsoft Windows Server
- Microsoft SharePoint
- Microsoft Azure and Azure Active Director
- Microsoft SQL Server (basic understanding)
- Microsoft Hyper-V and VMWare
- Major AV/Security packagesYou bring knowledge and understanding of various server/workstation peripherals and an eagerness to help others with areas of your expertiseA key part of the team, you utilize your working knowledge of workstation/server hardware and software troubleshooting abilities, DNS, the internet, and mail flow and more

**Requirements**:
University DegreeValid driver’s license and access to a vehicle5 years of direct involvement with server troubleshootingExperience with troubleshooting Windows Server Environments (On premise and cloud), SharePoint, and Hyper-V / VMWareExperience of systems architecture, engineering, and administration processesExperience working in, maintaining, and supporting Microsoft 365 solutions

**Personal Attributes**:
Exceptional communication and interpersonal skillsSolid relationship management and performance management skillsStrong customer service orientationProven analytical and problem-solving abilitiesAbility to effectively prioritize and execute tasks in a high-pressure environmentAbility to present ideas in business-friendly and user-friendly languageHighly self-motivated and directedTeam-oriented and skilled in working within a collaborative environment

**Would be awesome if you had**:
Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIASonicWall CSSA, Cisco CCNA, or VMware VCP Leadership training and/ or certificationsCustomer service training and/ or certifications Bilingualism (French and English)Experience in using service tools such as Autotask PSA, RMM, Trend/Monitoring/Reporting tools and Business Continuity solutionsImplementing server and/or network solutionsSharepoint Design/Implementation/Maintenance

**Our Benefits**:
Intega IT offers a variety of benefits, perks and development programs that enable coworkers to perform at their best personally and professionally. We understand the importance of work/life harmony and strive to help our coworkers achieve it.

Core benefits include:
Health & WellnessFinancial SecurityLearning & DevelopmentWork/Life BalanceCommunity Service

  • Automation Quality Assessment Specialist L2

    1 month ago

    Ottawa, Canada Maplesoft Group Full time

    Maplesoft Group is currently seeking an Automation Quality Assessment Specialist L2 - Onsite for our Federal Government client. The following responsibilities are associated with the “Statement of Work” but are not limited to: Primary Responsibilities a) Write technical design and quality assessment test plans b) Debug technical issues c) System,...

  • Manual Quality Assessment Specialist L2

    1 month ago

    Ottawa, Canada Maplesoft Group Full time

    Maplesoft Group is currently seeking a Manual Quality Assessment Specialist L2 - onsite for our Federal Government client. The following responsibilities are associated with the “Statement of Work” but are not limited to: Primary Responsibilities a) Write technical design and quality assessment test plans b) Debug technical issues c) System,...

  • System Support Specialist

    4 days ago

    Ottawa, Canada Starbeamsystems Full time

    Starbeam Systems is looking to fill a full-time position for a Systems Support Specialist for our Ottawa Office.As a System Support Specialist you would be responsible for ensuring the smooth operation of an organization's computer systems and networks. This role involves troubleshooting hardware and software issues, providing technical assistance to...

  • System Support Specialist

    1 month ago

    Ottawa, Canada Starbeamsystems Full time

    Starbeam Systems is looking to fill a full-time position for a Systems Support Specialist for our Ottawa Office.As a System Support Specialist you would be responsible for ensuring the smooth operation of an organization's computer systems and networks. This role involves troubleshooting hardware and software issues, providing technical assistance to...

  • System Support Specialist

    4 weeks ago

    Ottawa, Canada Starbeamsystems Full time

    Starbeam Systems is looking to fill a full-time position for a Systems Support Specialist for our Ottawa Office.As a System Support Specialist you would be responsible for ensuring the smooth operation of an organization's computer systems and networks. This role involves troubleshooting hardware and software issues, providing technical assistance to...

  • System Support Specialist

    4 weeks ago

    Ottawa, Canada Starbeamsystems Full time

    Starbeam Systems is looking to fill a full-time position for a Systems Support Specialist for our Ottawa Office.As a System Support Specialist you would be responsible for ensuring the smooth operation of an organization's computer systems and networks. This role involves troubleshooting hardware and software issues, providing technical assistance to...

  • Microsoft Window Server Administration Specialist

    4 weeks ago

    Ottawa, Canada Maplesoft Group Full time

    **Title** - Microsoft Window Server Administration specialist (onsite) **Location** - Ottawa, ON **Start Date** - 09-01-2023 **Language** - English **Salary** - Negotiable **Security Clearance** - Top Secret **Duration** - 12 Months with possibility of extension **Date Posted** - 07-17-2023 **Job ID** - 13038 Maplesoft Group is currently seeking a...

  • Technical Support Specialist

    2 days ago

    Ottawa, Canada BGIS Full time

    Who We Are   BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over...

  • IT Support Specialist

    3 days ago

    Ottawa, Canada CaRMS Full time

    **The opportunity**: The Canadian Resident Matching Service (CaRMS), located in downtown Ottawa, is seeking a talented, technical, client-centric, IT Support Specialist. Reporting to and under the supervision of the Chief Technology & Innovation Officer, this position is accountable for the daily provision of on-site support services for laptop...

  • Technical Support Specialist

    4 weeks ago

    Ottawa, Canada Fortinet Full time

    DescriptionFortinet is looking for Technical Support Engineers to join our growing team to provide exceptional customer service and technical help for our loyal customers. The ideal candidates are not only technical, but also energetic and passionate about working for Fortinet and supporting our products. This is a great opportunity to learn all aspects of...

  • IT Support Specialist

    2 days ago

    Ottawa, Canada CaRMS Full time

    The opportunity:  The Canadian Resident Matching Service (CaRMS), located in downtown Ottawa, is seeking a talented, technical, client-centric, IT Support Specialist. Reporting to and under the supervision of the Chief Technology & Innovation Officer, this position is accountable for the daily provision of on-site support services for laptop...

  • IT Support Specialist

    7 hours ago

    Ottawa, Canada Renu Contracting & Restoration Full time

    The opportunity:  The Canadian Resident Matching Service (CaRMS), located in downtown Ottawa, is seeking a talented, technical, client-centric, IT Support Specialist. Reporting to and under the supervision of the Chief Technology & Innovation Officer, this position is accountable for the daily provision of on-site support services for laptop...

  • IT Support Specialist

    7 hours ago

    Ottawa, Canada Renu Contracting & Restoration Full time

    The opportunity:  The Canadian Resident Matching Service (CaRMS), located in downtown Ottawa, is seeking a talented, technical, client-centric, IT Support Specialist. Reporting to and under the supervision of the Chief Technology & Innovation Officer, this position is accountable for the daily provision of on-site support services for laptop...

  • Technical Support Specialist

    4 weeks ago

    Ottawa, Ontario, Canada DNSnetworks Corp Full time

    Salary: 60-70kDNSnetworks is looking for an experienced Level 2 - technical support engineer who thrive on tackling diverse challenges in unique environments. Working in teams, the ideal candidate will directly contribute to operations via the timely delivery of technical solutions in support of the service delivery and operations team. You will have the...

  • Technical Support Specialist

    3 weeks ago

    Ottawa, Canada DNSnetworks Corp Full time

    Salary: 60-70kDNSnetworks is looking for an experienced Level 2 - technical support engineer who thrive on tackling diverse challenges in unique environments. Working in teams, the ideal candidate will directly contribute to operations via the timely delivery of technical solutions in support of the service delivery and operations team. You will have the...

  • Desktop Support Analyst

    7 days ago

    Ottawa, Canada RADIX 247 IT SUPPORT Full time

    Education: College/CEGEP - Experience: 2 years to less than 3 years - or equivalent experience **Work setting**: - Help desk - Private sector **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to...

  • Senior Software DevOps/Network Specialist

    6 days ago

    Ottawa, Canada Procom Full time

    Senior Software DevOps/Network Specialist On behalf of our client in the Consulting Sector, PROCOM is looking for a Senior Software DevOps/Network Specialist. Senior Software DevOps/Network Specialist - Job DescriptionAs a Senior Software DevOps/Network Specialist, you will be part of a dynamic team that thrives on tackling complex problems in DevOps...

  • Senior Software DevOps/Network Specialist

    1 week ago

    Ottawa, Canada Procom Full time

    Senior Software DevOps/Network Specialist On behalf of our client in the Consulting Sector, PROCOM is looking for a Senior Software DevOps/Network Specialist. Senior Software DevOps/Network Specialist - Job DescriptionAs a Senior Software DevOps/Network Specialist, you will be part of a dynamic team that thrives on tackling complex problems in DevOps...

  • Senior Software DevOps/Network Specialist

    7 days ago

    Ottawa, Canada Procom Full time

    Senior Software DevOps/Network Specialist On behalf of our client in the Consulting Sector, PROCOM is looking for a Senior Software DevOps/Network Specialist. Senior Software DevOps/Network Specialist - Job DescriptionAs a Senior Software DevOps/Network Specialist, you will be part of a dynamic team that thrives on tackling complex problems in DevOps...

  • Technical Support Specialist, Helpdesk

    4 weeks ago

    Ottawa, Canada Defence Construction Canada Full time

    Who Can Apply?: **Internal (DCC Employees) and External (General Public)** - Salary Range: **$62,037- $83,748** - Employment status: **Continuing** - Term Length: - Security Level: **Secret** - Language Requirement: **Bilingual Preferred** - Closing Date: **03/05/24** - Country: **Canada** **KEY AND PERIODIC **ACTIVITIES** **The duties and responsibilities...