Team Lead, HR/finance Service Desk

2 months ago

Edmonton, Canada University of Alberta Full time

**Department** Vice-President Finance & Administration - Shared Services Staff Contact Centre

**Salary range** $64,618.31 to $90,053.44

**Hours per week** 35

**Grade** 11

**Posted date** October 4, 2024

**Closing date** October 18, 2024

**Position Type** Full Time - Operating Funded

**Description**:
**_This position is a part of the Non-Academic Staff Association (NASA)._**

This position offers a comprehensive benefits package which can be viewed at: Faculty & Staff Benefits.

**Location** - This role is hybrid with a mix of remote and in-person work at Enterprise Square.

**Working at the University of Alberta**
- The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all FirstPeoples of Canada, whose presence continues to enrich our vibrant community._

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people — from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.

**Working for Shared Services**

The Shared Services - Staff Service Centre provides a single point of contact for the university community to contact for information and assistance with a range of matters related to human resources, finance, and information technology.

We will provide advice, guidance and leadership with structured process, quality, and accuracy and a strong emphasis on delivering exceptional service and enhancing the client experience.

Shared Services is a highly-skilled, integrated team that provides service excellence in delivering, supporting, and innovating the diverse catalogue of services we are responsible for.

**Position**

Shared Services is searching for an individual who believes in working collaboratively, is able to seek solutions and inspires service excellence in their team. Reporting to the Manager, Staff Service Centre, Team Lead, HR/Finance Service Desk, will provide leadership and expertise to a team of Shared Service Advisors.

The Staff Service Centre provides a single point of contact for triaging, answering, and transferring requests regarding Human Resources and Finances for university faculty and staff.

The Team Lead is responsible for assisting the Manager to ensure all critical issues and trending are identified and addressed. The Team Lead must work with the Manager and their staff to understand and foster business relationships with third parties, and other departments from Shared Services, Faculties, and Centres of Expertise. The Team Lead will engage their staff and create and maintain a collaborative team environment that promotes an excellent client service experience that is in alignment with the Shared Services model and vision, while ensuring process accuracy and efficiency within University policies, procedures, collective agreements/terms and conditions and applicable legislation.

In all facets of this role, the Team Lead endeavors to integrate and advance the University’s commitments to equity, diversity and inclusivity.

**Duties**
- Provide oversight to a team of Shared Service Advisors and clearly communicate strategic objectives to the team as defined through the Manager. Works with staff to define operational and short term action plans that align with these objectives.
- Proactively monitor, enhance, and report on the effectiveness of Tier 0/self-service resources (knowledge base, chatbot, service portal, etc). Analyze usage data, identify knowledge gaps, and implement improvements to drive adoption and increase first contact resolution.
- Support the Managers clear performance expectations for individuals and the area; measures performance regularly and recognizes achievement.
- Assists the Manager with performance issues and accepts responsibility for outcomes of areas work, whether positive or negative
- Follow University policies, precedents and procedures to make decisions within the area of accountability. Uses data and evidence to inform decisions. Involves the manager in decision making. Escalates decisions that are beyond scope of accountability.
- Identifies operational challenges and informs the manager. Uses continuous improvement methodology to manage work and streamline processes. Evaluates current business processes for efficiencies. Recommends changes to the manager.
- Represents area on university committees and working groups.
- Creates a supportive, collaborative, and inclusive team environment that encourages open communication amongst team members and their leaders.
- Analyzes performance data, identif

  • Service Desk Team Lead

    2 months ago

    Edmonton, Canada Fujitsu Full time

    Service Desk Team Lead **PURPOSE** - The Service Desk Team Lead motivates, develops, and leads a team of Process Controllers, Service Desk Experts and Service Desk Agents to ensure delivery of Incident and Request management to agreed levels of service on a day-to-day basis. - Under the direction of the Service Desk Manager will ensure all Service Desk...

  • IT Service Desk Lead

    6 months ago

    Edmonton, Canada AutoCanada Inc. Full time

    **Service Desk Lead** **Why this is the Perfect Opportunity for You** With 28 brands in 83 Dealerships, in two countries, AutoCanada is a 2008, 2013 and 2021 CADA Laureate Winner, a 2021 TSX30 Winner and currently holds 14 OEM Performance awards. Culture at AutoCanada is everything! Our core values are based on: - People - Operational Excellence -...

  • Service Desk Team Lead Edmonton Hybrid

    6 months ago

    Edmonton, Canada Fujitsu Full time

    **PURPOSE** - The Service Desk Team Lead motivates, develops, and leads a team of Process Controllers, Service Desk Experts and Service Desk Agents to ensure delivery of Incident and Request management to agreed levels of service on a day-to-day basis. - Under the direction of the Service Desk Manager will ensure all Service Desk Services, Delivery...

  • Global Service Desk Team Lead

    6 months ago

    Edmonton, Canada Long View Systems Full time

    **Are you passionate about leading people and going above and beyond to deliver an exceptional experience for clients? We are looking for a dynamic and customer-oriented **Global** **Service Desk Team Lead** for our Integrated Global Services team located in **Calgary, Edmonton, or Toronto**! You will lead an amazing team of individuals while supporting a...

  • Accounting Lead

    6 months ago

    Edmonton, Canada Tenfold HR Solutions Full time

    **Job Title: Accounting Lead (Payroll Administrator)** **About **Tenfold HR Solutions**: At Tenfold HR Solutions, we are on a mission to deliver solutions that empower our clients, improve their business, strengthen internal communities, and drive results tenfold. Specializing in fractional HR services for small and medium-sized organizations, we foster a...

  • Strategic HR Leader

    5 days ago

    Edmonton, Alberta, Canada Humans of HR Full time

    About Humans of HRHumans of HR is an upcoming boutique recruitment agency and is very quickly becoming the go-to agency for hiring and placement of skilled Professionals. Combined with our vast network and extraordinary customer-centric approach, we are the obvious choice in helping you find your next home.Job SummaryWe are seeking a highly experienced Human...

  • Finance and HR Manager

    3 months ago

    Edmonton, Canada Graduate Students' Association at the University of Alberta Full time

    **Finance and HR Manager** (Will remain open until filled) - **Are you an inspiring and motivating leader with the ability to meaningful connect and engage with staff, student leaders, graduate students, and stakeholders in a well-established not-for-profit corporation? If so, this position may be perfect for you!**_ The Graduate Students’ Association...

  • Strategic HR Leader

    1 week ago

    Edmonton, Alberta, Canada Humans of HR Full time

    About Humans of HR">Humans of HR is an innovative boutique recruitment agency quickly becoming the go-to partner for hiring and placement of skilled professionals. Our extensive network and customer-centric approach make us the ideal choice in helping you find your next career opportunity.">Job Title: Human Resources Manager – Relocation Required...

  • HR Administrative, Team Lead

    6 months ago

    Edmonton, Canada Altex Industries Inc Full time

    We are seeking a **Human Resources Administration Team Lead.** This full-time, permanent position will oversee Human Resources Administration, Talent Acquisition and Training Development requirements, Performance Review, HR Administration, HR Benefits, and managing ADP system and integrated systems. Some of the responsibilities and requirements include: -...

  • HR Generalist

    6 months ago

    Edmonton, Canada Tenfold HR Solutions Full time

    **_Join us as an HR consultant, support different businesses, and make a real impact!_** **HR Generalist** **About Us** At Tenfold HR Solutions, our mission is simple: To deliver solutions that help our clients improve their business, strengthen their internal communities, and increase results tenfold. We offer fractional HR services for small and...

  • HR Coordinator

    7 months ago

    Edmonton, Canada Gordon Food Service Full time

    Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... Position Summary: The Human Resources Coordinator is part of the Prairies Human...

  • Strategic HR Leader for Relocation Opportunity

    5 days ago

    Edmonton, Alberta, Canada Humans of HR Full time

    Humans of HR is an upcoming boutique recruitment agency that has quickly gained recognition as the go-to agency for skilled professionals. With a vast network and customer-centric approach, they offer an ideal choice for finding your next home.About the RoleWe are seeking a talented Human Resources Manager to join our team and drive strategic HR initiatives....

  • Finance Administrator

    6 months ago

    Edmonton, Canada Jonnys Light Oilfield Hauling Ltd. Full time

    **Responsibilities**: Process invoices, timesheets and payments in a timely and accurate manner Monitor and manage accounts payable and receivable Reconcile credit cards, vendor statements, receivable statements, and payroll to ensure all financial records are accurate Administer payroll and benefits programs Prepare reports and analysis of financial...

  • Strategic HR Leader for Talent Acquisition

    1 week ago

    Edmonton, Alberta, Canada Humans of HR Full time

    Job OverviewHumans of HR is an upcoming boutique recruitment agency that has quickly gained recognition as a go-to agency for hiring and placement of skilled professionals.Salary & BenefitsWe are offering a competitive salary of $120,000 - $180,000 per annum, depending on experience, to attract a talented Human Resources Manager who will drive strategic HR...

  • HR Coordinator

    7 months ago

    Edmonton, Canada Gordon Food Service Canada Ltd. Full time

    Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... **Position Summary**: The Human Resources Coordinator is part of the Prairies Human...

  • HR Coordinator

    7 months ago

    Edmonton, Canada Gordon Food Service Canada Ltd. Full time

    Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... **Position Summary**: The Human Resources Coordinator is part of the Prairies Human...

  • Office/hr Administrator

    6 months ago

    Edmonton, Canada PC Corp Inc. Full time

    PC Corp delivers IT the way it is best delivered: driven by small, nimble and highly skilled teams of customer focused, proactive individuals.... and you can be a part of this! If you are the curious sort, who relishes working in a fast-paced environment and enjoys building relationships with different types of personalities, you could really like it here....

  • Experienced Sales/finance Advisor

    1 month ago

    Edmonton, Canada KO AUTO FINANCE Full time

    KO Auto Finance is currently seeking seasoned Sales and Finance Advisors with many years of experience to join our team at our brand new dealership in Edmonton. As a family-operated business, we’re committed to delivering flexible financing options and a wide selection of cars, trucks, ATVs, bikes and much more to our customers across Canada. If you’re...

  • HR Generalist

    6 months ago

    Edmonton, Canada Tenfold HR Solutions Full time

    **_Join us as an HR consultant, support different businesses, and make a real impact!_** **Part-Time** **HR Generalist** **About Us** At Tenfold HR Solutions, our mission is simple: To deliver solutions that help our clients improve their business, strengthen their internal communities, and increase results tenfold. We offer fractional HR services for...

  • HR Generalist

    6 months ago

    Edmonton, Canada Tenfold HR Solutions Full time

    **_Join us as an HR consultant, support different businesses, and make a real impact!_** **Part-Time** **HR Generalist** **About Us** At Tenfold HR Solutions, our mission is simple: To deliver solutions that help our clients improve their business, strengthen their internal communities, and increase results tenfold. We offer fractional HR services for...