Customer Service Supervisor

3 weeks ago

SaintLaurent, Canada ABB Full time

**Customer Service Supervisor**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
ABB Installation Products Division (formerly Thomas&Betts),is the number one manufacturer of electrification products in North America with a 125-year history of providing innovation and customer
- focused solutions for connecting and protecting electrical systems, as well as a unique differentiated medium voltage offering. Our products are used all around you, every day - orbiting the earth, working on Mars, on the fastest trains we ride, in the fastest cars of the world, crossing oceans, in factories producing your food, in the tallest buildings of the world, in the most modern hotels and in the walls of your home. With a portfolio of more than 200,000 products marketed under more than 38 premium brand names, our Division offerings are found wherever electricity is used. The customer service supervisor is responsible for ensuring the highest level of customer satisfaction while ensuring the team’s targets are met by coaching, counselling, and working with their employ-ees. We create value by proactively tracking the team’s performance and reallocating resources to re-solve issues quickly, efficiently and in a way which is mutually satisfactory for our customers and ABB. The supervisor will work with the other customer service teams to define specific training needs and tools required to increase efficiency within the organization.

**Your responsibilities**:

- Ensure that our teams are delivering the highest possible customer service and satisfaction
- Drive accountability within their teams and ensure all EDI error corrections, CSR holds and back-order tracking is performed on a daily basis
- Track and monitor the team’s performance (measured against defined targets)
- Receive and resolve complaints
- Ensure that account loading within team is distributed fairly to ensure highest level of customer satisfaction and business continuity
- Ensure team schedule and time away from work is properly logged
- Organize regular synchronization meetings with their team to discuss general issues
- Provide customer and market feedback to various group (i.e. sales and marketing)
- Organize and suggest product or other business-related trainings
- Approve RMA's and billing-only requests from their teams
- Assist and back up colleagues
- In conjunction with manager and other supervisors, suggest specific KPI’s and tacking methods as required
- Identify and escalate processes which are causing poor customer service or extra delay
- Perform other duties as assigned

**Your background**:

- Bachelor’s in administration degree or college administrative diploma (or equivalent experi-ence)
- 5 + years of experience in a similar environment
- 3 + years of experience in being a team leader or managing a team
- Familiarity with electrical products an asset
- Experience in a B2B organization

**Benefits**:

- Retirement plan
- Healthcare plan
- Accident insurance
- Wellbeing program

**More about us**:

  • Customer Service Representative

    6 days ago

    Saint-Laurent, Canada Quickstyle Industries Full time

    Customer Service Supervisor The Customer Service Supervisor provides frontline leadership for the efficient execution of customer service activities. Focused on continuous improvement, this position oversees and/or contributes to the planning, development and implementation of procedures and activities to meet and exceed our internal and external...

  • Customer Service Wholesale Supervisor

    2 months ago

    Saint-Laurent, Canada The North Face Full time

    Customer Service Wholesale Supervisor: Become the Newest Member of the VF Family As part of the VF Wholesale Customer Service leadership team, the Customer Service Supervisor is responsible for leading a customer service team within one or more of the VF brands. How You Will Make a Difference: - Lead a team of customer service representatives by...

  • Customer Service Wholesale Supervisor

    1 month ago

    Saint-Laurent, Canada VF Corporation Full time

    **Customer Service Wholesale Supervisor**: Become the Newest Member of the VF Family As part of the VF Wholesale Customer Service leadership team, the Customer Service Supervisor is responsible for leading a customer service team within one or more of the VF brands. **How You Will Make a Difference**: Lead a team of customer service representatives by...

  • Supervisor Customer Service Service

    4 weeks ago

    Saint-Laurent, Canada PACCAR Full time

    **Title: Customer service supervisor (Service)**: **Workplace: Kenworth Montreal (7500 Transcanadienne, Saint-Laurent, Québec, H4T 1A5**)**: **Work schedule: Monday to Friday, daytime schedule**: **Salary: Starting at $90,000/year**: **Benefits**: - Permanent, full-time position (40 hours/week); - Monday to Friday daytime schedule (8 hours/day); - Starting...

  • Supervisor customer service service

    3 weeks ago

    Saint-Laurent, Canada PACCAR Full time

    Title: Customer service supervisor (Service) Workplace: Kenworth Montreal (7500 Transcanadienne, Saint-Laurent, Québec, H4T 1A5) Work schedule: Monday to Friday, daytime schedule Salary: Starting at $90,000/year   Benefits : Permanent, full-time position (40 hours/week); Monday to Friday daytime schedule (8 hours/day); Starting salary...

  • Supervisor customer service service

    1 week ago

    Saint-Laurent, Canada PACCAR Full time

    Title: Customer service supervisor (Service) Workplace: Kenworth Montreal (7500 Transcanadienne, Saint-Laurent, Québec, H4T 1A5) Work schedule: Monday to Friday, daytime schedule Salary: Starting at $90,000/year   Benefits : Permanent, full-time position (40 hours/week); Monday to Friday daytime schedule (8 hours/day); Starting salary...

  • Customer Service Representative

    3 weeks ago

    Saint-Laurent, Canada SGS Sports Inc. Full time

    **SGS Sports** is a privately owned well established Canadian company that design and develops brands of ladies swimwear and cover-ups, most notably Body Glove. We seek high-spirited, motivated and energized employees who are results driven. We are currently looking for a **Customer Service Representative.** The Customer Service Representative will work...

  • Customer Service Agent

    2 weeks ago

    Saint-Laurent, Canada CENTURA Full time

    Under the supervision of the Supervisor, the position holder must ensure high quality customer service. He must ensure and participate in the smooth running of the activities of his department. ADVANTAGES Competitive salary; Sick hours; Complete group insurance program paid by the employer; Group RRSP with employer contribution; Free parking and public...

  • Customer Service Supervisor

    2 weeks ago

    Saint-Jean-sur-Richelieu, Canada ABB Full time

    **Customer Service Supervisor**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Customer Service Representative

    2 days ago

    Saint-Laurent, Canada Penske Truck Leasing and Logistics Full time

    **Position Summary**: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, manage service scheduling system and executing daily shop administrative tasks such as phone service and filing. **We Offer You**: Penske values the well-being of our employees and their...

  • Customer Service Manager

    2 weeks ago

    Saint-Laurent, Canada CAMP Systems International Full time

    CAMP Systems is looking for a motivated Customer Service professional to join us in the Customer Service Manager role! **Overview** CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. CAMP is the pre-eminent brand in its industry and is the exclusive recommended service...

  • Customer Service Representative

    2 weeks ago

    Saint-Laurent, Canada Versacold Full time

    VersaCold is a food-first supply chain company with one of North America’s largest cold chain networks. We're dedicated to ensuring the safety, quality and freshness of the food families eat. With 65 years of experience, we collaborate as entrusted partners to maintain cold chain integrity and deliver customized solutions to complex business challenges....

  • Customer Service Representative

    5 days ago

    Saint-Laurent, Canada Versacold Full time

    VersaCold is a food-first supply chain company with one of North America’s largest cold chain networks. We're dedicated to ensuring the safety, quality and freshness of the food families eat. With 65 years of experience, we collaborate as entrusted partners to maintain cold chain integrity and deliver customized solutions to complex business challenges....

  • Receptionist, Customer Support

    2 months ago

    Saint-Laurent, Canada Service Instukem Ltee Full time

    **Instukem is a company with phenomenal growth. We are an essential partner for our customers. We meet their cleaning and disinfection needs with a full range of customized, innovative, and environmentally responsible products and services.** **Main tasks**: - Welcome visitors who come to the office; - Follow-up of open sales orders and BOs; - Manage the...

  • Customer Support Agent

    2 months ago

    Saint-Laurent, Canada Service Instukem Ltee Full time

    **Receptionist** **Instukem is a company with phenomenal growth. We are an essential partner for our customers. We meet their cleaning and disinfection needs with a full range of customized, innovative, and environmentally responsible products and services.** **Main tasks**: Ø Welcome visitors who come to the office; Ø Follow-up of open sales orders and...

  • Customer Support Agent

    2 days ago

    Saint-Laurent, Canada Service Instukem Ltee Full time

    **Receptionist** **Instukem is a company with phenomenal growth. We are an essential partner for our customers. We meet their cleaning and disinfection needs with a full range of customized, innovative, and environmentally responsible products and services.** **Main tasks**: Ø Welcome visitors who come to the office; Ø Follow-up of open sales orders and...

  • Customer Care Associate

    3 weeks ago

    Saint-Laurent, Canada HD Supply Full time

    **Job Summary** Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues. **Major Tasks, Responsibilities, and Key Accountabilities** - Performs necessary follow-up to ensure customer service expectations are met. - Facilitates...

  • (Ptl Canada) Customer Service Representative

    2 weeks ago

    Saint-Laurent, Canada Penske Truck Leasing and Logistics Full time

    (PTL Canada) Customer Service Representative - Fueler/Wash Bay Attendant (**Job Number**: 2310830 ) **Position Summary**: **Looking to start your career in the Transportation Industry?** This is an excellent opportunity to start a career in the heavy duty mechanic field. A large number of our Fueler/ Wash Bay Attendant - Customer Service Representatives...

  • (Ptl Canada) Customer Service Representative

    1 week ago

    Saint-Laurent, Canada Penske Truck Leasing and Logistics Full time

    **2500 Pitfield Blvd, Saint Laurent, QC H4S 1Z7** **Monday to Friday 5:30am-2:00pm** **Position Summary**: **Looking to start your career in the Transportation Industry?** This is an excellent opportunity to start a career in the heavy duty mechanic field. A large number of our Fueler/ Wash Bay Attendant - Customer Service Representatives have continued...

  • (Ptl Canada) Customer Service Representative

    3 days ago

    Saint-Laurent, Canada Penske Truck Leasing and Logistics Full time

    **2500 Pitfield Blvd, Saint Laurent, QC H4S 1Z7** **Position Summary**: **Looking to start your career in the Transportation Industry?** This is an excellent opportunity to start a career in the heavy duty mechanic field. A large number of our Fueler/ Wash Bay Attendant - Customer Service Representatives have continued their career as Mechanic/Technicians....