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Customer Service Representative

4 months ago

SaintLaurent, Canada Spector & Co Full time

We are looking for a **Customer Service Representative** in our Customer Success
Department. If you are passionate, self-motivated and would like to work for a dynamic and
leading company in the promotional items industry, we want to meet you

In this role you will be part of the front line inside team at Spector & CO, helping customers with
their inquiries based on pricing and quoting logistics, product selection, order management
- anything and everything they might need to help get their orders in, produced and out Our
Customer Service Representatives are territory based so you will get to know your customers
well and we will rely on your outstanding personality to build and maintain strong customer
relationships for our company. We are looking for people that have an uncompromised passion
for sales and customer satisfaction

J**ob tasks include but are not limited to the following**:

- Strong focus on relationship building and establishing customer loyalty to the Spector

Brand/Products.
- Accountability and ownership of the designated territory or accounts, with the goal of excelling in

service and contributing to sales growth, while working alongside the outside sales team.
- Sales ability to work with a customer on an opportunity, using the tools provided to you to

maximize and confirm the order.
- Customer visits and attend Trade Shows in designated territory 2 - 3 times per year - you will

need a valid passport

**Skills/Requirements**:

- 1-3 years relevant work experience in a sales or customer service-related industry.
- Passionate about providing excellent customer service. You love working with people, making

them happy and helping their business grow.
- Exceptional team player. You can be a captain and a mascot
- Solid bilingual communication skills French & English (written & oral) a MUST.
- Must have initiative, be reliable, and able to work autonomously. Like it is your own business.

**About Spector & Co.**:
Founded in 1950, Spector & Co. has established itself as a progressive Top 40 ASI supplier and has built a reputation for innovative product development and decoration, exceptional product quality, and outstanding customer service. Headquartered in Montreal, Canada, and with offices in Dongguan, China, and throughout North America, including a newly opened facility in Las Vegas, Spector & Co. employs over 300 people worldwide. The company is a leading designer and manufacturer of promotional merchandise for business such as writing instruments and journals, Ashbury bags, Scribl custom books, Ora drinkware, luggage and accessories, tech, travel, fitness, and home goods. Spector & Co. is C-TPAT certified, FSC certified, SMETA 4 Pillar audited and sells through authorized distributors.