Customer Service Representative

4 weeks ago


SaintLaurent, Canada SGS Sports Inc. Full time

**SGS Sports** is a privately owned well established Canadian company that design and develops brands of ladies swimwear and cover-ups, most notably Body Glove. We seek high-spirited, motivated and energized employees who are results driven. We are currently looking for a **Customer Service Representative.**

The Customer Service Representative will work under the supervision of the Customer Service Supervisor.

**Key Responsibilities**:

- Order entry and processing
- Responding to customer inquiries
- Maintaining contact with sales team
- After-sales support
- Sending and processing computerized data
- Invoicing
- Knowledge of EDI and asset.

**What we are looking for**
- Post-secondary school diploma
- Excellent verbal and written communication skills
- Bilingual (French/English)
- Excellent computer skills (Excel/Word)
- Comfortable on the phone
- Customer service experience an asset
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Le ou la Préposé(e) au Service à la Clientèle devra travailler sous la supervision du directeur service à la clientèle.

**Responsabilités**:

- Acheminer et traiter les commandes
- Prendre les commandes par téléphone et/ou par courriels
- Répondre aux diverses demandes d’information
- Maintenir un contact avec les équipes de vente
- S’assurer de la bonne gestion du service après-vente
- Acheminer et traiter les commandes
- Facturation
- Connaissance de « EDI » un atout.

**La personne recherchée**
- Est détentrice d’un diplôme d’études post-secondaire
- Possède une grande facilité de communication
- A d’excellentes compétences à l’écrit (Français/Anglais)
- Est bilingue (Français/Anglais)
- Possède des habilités en informatique
- L’expérience en service à la clientèle est un atout

Work Remotely
- No

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Saint-Laurent, QC: reliably commute or plan to relocate before starting work (required)



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