Customer Services Representative
2 weeks ago
**_Customer Service Representative_**
- Job Purpose:_
- _
- Customer Services is a key area in leading efforts to continuously elevate our ability to listen, learn from, and serve the skiing and skating community. The consumer services representative will build and foster relationships with consumers to provide the highest quality service experience. This position is empowered to listen, anticipate, solve problems, and thrives on transforming complaints into contributions, problems into opportunities._
- Duties and Responsibilities:_
- Service & Support_
- Support customers and dealers with order entry, shipments and support_ _
- Support product_ and parts warranty inquiries and process return or replacement orders_ _
- Provide customers with in-depth product knowledge and recommendations for our brands_ _
- Participate in tracking metrics to quantify the frequency and quality of customer interactions_ _
- Promote and enact exceptional service for our customers_- General Duties_
- _
- Assist all other departments as needed to support the Customer Service Mission Statement_ _
- Continuous expansion of product knowledge and expertise as required to service customers_ _
- Identify, contribute, and participate in continuous process improvement_ _
- Support eCommerce with set up, maintenance, and customer experience feedback_ _
- Other duties as requested by your Customer Service Manager_
- Qualifications and Education Requirements:_
- High School diploma_ _
- Alpine and inline product knowledge: basic technologies, performance, and target users_ _
- Productive time management and organizational skills_ _
- Ability to prioritize in a dynamic and highly variable environment_ _
- Attention to detail and accuracy_ _
- Skiing, skating, and outdoor sports are a plus_
- Physical Requirements:_
- _
- Work is performed primarily in an office setting. Work activities may include climbing, bending, stooping, and kneeling - and may require sitting for long periods of time. Manual dexterity and coordination are required over 50% of the work period while operating equipment such as computer keyboard, mouse, calculator and similar machines._
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