Bilingual Orders Coordinator

3 months ago

Markham, Canada Bayshore HealthCare Full time

ABOUT THE ROLE

**The Orders** **Coordinator is** **to** **ensure order** **processing and outbound** **deliveries are** **completed promptly** **and** **accurately** **while** **managing** **customer** **accounts** **end** **ensuring** **that** **documentation** **is filed and kept up to date.**

**Full-time permanent position. Monday-Friday 8am-5pm, Markham location. Must be bilingual in French.**

**A DAY IN THE LIFE**
- Set up new customer accounts (send forms, create customer cards, ensure forms received are complete and sent to online site)
- Run reports upon request
- Process packing slips and invoices for Outbound shipments
- Verify all client data for completeness and accuracy prior to packaging and invoicing
- Receive, review and process orders using NAV and other systems 0s necessary
- Prepare necessary documentation and labels for order processing
- Coordinate with patient support programs to ensure client needs are met
- Receive all incoming calls for Dex Medical Distribution regarding account management, order status, and account payments
- Follow up with past due accounts for Dex Medical Distribution Monitor and process faxes received, incoming orders, and various customer requests
- Participate in GMP (Good Manufacturing Practices) training on an annual basis
- Participate in raining for Dex Quality System
- Handle complaints and manage escalation calls
- Track shipments and notify client of order status
- Review & file outbound documentation
- Act as a system administrator for ordering portals, Which includes managing customer accounts, updating inventory levels, and updating shipping order status

Job Qualification

**WHAT YOU BRING TO THE TEAM**
- Completion of post secondary education in: pharmacy, medicine, dentistry, veterinary medicine, pharmacology, organic chemistry, or chemical engineering
- A minimum of two years in Customer Service ideally in a high order processing environment is preferred
- Knowledge of Good Documentation Practice (GDP) is preferred
- Ability to read and interpret documents such as billing documents
- Must be able to communicate in both French and English. Strong verbal, written skills are required

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