Customer Care Representative

2 weeks ago


Brampton, Canada Victaulic Full time

**Customer Care Representative**
**Brampton, ON**

Dealing with a technical client base, you will be required to assist customers in ordering and receiving our products. Your position requires aptitude in customer service, basic pipeline principles, expediting, and time management. You will also provide front line assistance to our Outside Sales force.

**JOB RESPONSIBILITIES**:

- Responsible for conducting evaluation of data reports to ensure performance standards are met and to offer feedback when required
- Expedite product material and track open orders to ensure that customer requirements are met
- Initiate special pricing requests, quotations, return material requests and provide a response to the customer
- Support the Victaulic Product Delivery System by maintaining a proactive and integrated communication flow with Sales and customers regarding customer service issues
- To liaise with Sales and other departments on customer matters (pricing, orders, shipping schedules, delivery, invoicing etc.)
- To qualify sales leads and forward these to Outside Sales for follow up
- Responsible to ensure customer satisfaction by consistently adhering to all company policies, procedures and best practices of all order cycle activities
- Maintain current documentation and files as per established procedures and policies
- May be required to support Warehouse activities
- May be required to travel
- Utilize the Continuous Improvement Process to fulfill the responsibilities of the position and improve work processes
- Assist in various tasks, projects and responsibilities as assigned by Manager.

**EDUCATION AND SKILL REQUIREMENT**:

- University degree or college diploma preferred
- Three (3) to five (5) years Inside Sales or Customer Service experience preferred
- Able to work in a fast-paced demanding environment
- Exceptional verbal and written communication skills
- Organization and time management skills
- Able to multi-task the activities and shifting priorities
- Familiarity with MS Office Applications (Excel, Word, Power Point, )
- Decision-making, problem resolution and creative thinking skills

HP

LI-JD1



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