Customer Care Representative

1 month ago

Brampton, Canada Dynacare Full time

Dynacare is currently looking to hire a **Customer Care Representative** to join our team in **Brampton, Ontario**. This is a **Full Time contract hybrid role until November 2024, working **v**arious shifts between 7:00 am to 12:00 am Monday to Sunday.**

**_Internal Posting expires on July 19, 2023_**

**Responsibilities**:

- To receive and process Customer Service calls and written correspondence in a professional, polite and courteous manner, using a variety of databases
- To ensure effective, courteous and customer-centric communication with all internal and external clients
- Responsible for outbound telephone contacts including reporting of all Stat, critical and abnormal results to clients
- Respond to customer inquiries and ensure prompt and effective resolution of requests
- Faxing, Data Entry and other duties as requested
- Liaise with all departments to assist in effective resolution of inquiries
- Solve and document incoming problems and complaints
- Perform data entry functions in order to update Masterfile's, correct requisition errors and update patient demographics

**Must have**:

- Completion of secondary-school level education
- Call Centre experience
- Working knowledge of Microsoft Office (Excel and Word) required
- Demonstrated ability to communicate effectively, professionally and politely in English (verbally and in writing)
- Demonstrated ability to resolve customer concerns in a non-threatening, friendly manner
- Demonstrated high level of interpersonal skills required to succeed in a collaborative working environment
- Demonstrated ability to work in a fast-pace, sometimes stressful environment
- Demonstrated ability to self-manage and prioritize in a result driven, time sensitive function
- Solid ability to utilize dispute or conflict resolution techniques to achieve desired outcomes
- Ability to perform under pressure with competing priorities.
- Strong interpersonal skills and the ability to work in a team-oriented environment
- Demonstrated Customer Centric approach and puts the customer first on all decisions
- Proven problem-solving skills

**Nice to have**:

- Working knowledge of AS400 Operating System an asset
- Knowledge of Omnitech an asset
- Knowledge of CISCO Call Center platforms an asset
- Working knowledge of medical terminology an asset

**DNA of an Ideal Dynacare Employee**

I make a difference in people's lives. I am a caring, collaborative team-player who is passionate about quality and continuous improvement.
- Caring - I demonstrate strong empathy and genuine concern for my colleagues, patients and customers.
- Collaborative Team Player - I know I play a key role in helping the Dynacare team achieve success. I am comfortable in a changing environment, and I can easily manage multiple priorities.
- Passion for Quality and Continuous Improvement - I am always looking to learn and solve problems. I am detailed oriented, adaptable and find ways to make things better.

Dynacare has been a "Top Employer" for many years and there is a reason why. We are a great place to work.

If your qualifications and experience fit with this position, we will contact you to learn more. We offer competitive pay and great benefits, along with the opportunity to grow and thrive with a dynamic, successful company. We hope you will join us in our journey to become Canada's health and wellness solutions leader.

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement and fair treatment of all individuals. We believe that our diversity is our strength so we employ a diverse workforce and respect the needs of all our employees.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the Dynacare Accommodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process.

  • Customer Care Representative

    1 month ago

    Brampton, Canada Speedy Transport Group Inc, Full time

    **Overview**: Speedy Transport Group Inc. is an LTL carrier specializing in Canada to USA transportation and logistics for Canada, USA, Ontario, Quebec and North America. Founded in 1941 as a local, same-day parcel pick-up and delivery service, Speedy Transport Group Inc. has grown to be one of central Canada’s premier carriers. We are seeking an...

  • Representative, Customer Care

    7 days ago

    Brampton, Canada SPEEDY TRANSPORT GROUP Full time

    **About Us**: Speedy Transport Group Inc. is a family-owned, LTL focused distribution company which was founded in 1941. Over the decades we have continued to adapt and align ourselves with the changes in client needs, as well as grow alongside innovation technology. In addition to LTL transportation, we offer our clients additional services such as, North...

  • Customer Care Representative

    4 weeks ago

    Brampton, Canada Speedy Transport Group Inc. Full time

    **Speedy Transport Group Inc.** started small and grew fast. Founded in 1941 as a local, same-day parcel pick-up and delivery service, Speedy Transport has grown to become one of central Canada's premier carriers. Today, we operate sophisticated transport services from terminals along the Windsor-Quebec City 401 corridor, with a fleet of over 450...

  • Customer Care Representative

    1 month ago

    Brampton, Canada Dynacare Full time

    **Customer Support Representative** Are you looking to start your career and learn transferrable skills that will support your future career development? We invite you to review our position of Customer Support Representative! Join our amazing team and build on your customer service skills in a position that is flexible and fully remote. **This is a Full...

  • Customer Care Representative

    1 month ago

    Brampton, Canada Dynacare Full time

    Customer Support Representative Are you looking to start your career and learn transferrable skills that will support your future career development? We invite you to review our position of Customer Support Representative! Join our amazing team and build on your customer service skills in a position that is flexible and fully remote. “If you do not check...

  • Customer Care Representative

    1 month ago

    Brampton, Canada Dynacare Full time

    **Customer **Support** Representative** Are you looking to start your career and learn transferrable skills that will support your future career development? We invite you to review our position of **Customer S**upport** Representative**! Join our amazing team and build on your customer service skills in a position that is flexible and fully remote. “If...

  • Customer Care Representative

    4 weeks ago

    Brampton, Canada Dynacare Full time

    Customer Support Representative Are you looking to start your career and learn transferrable skills that will support your future career development? We invite you to review our position of Customer Support Representative! Join our amazing team and build on your customer service skills in a position that is flexible and fully remote. **This is a Full Time,...

  • Customer Care Representative

    1 month ago

    Brampton, Canada Dynacare Full time

    Dynacare is currently looking to hire a **Customer Care Representative** to join our team in **Brampton, Ontario**. This is an** 18-month** Full Time contract role, working **v**arious shifts between 7:00 am to 12:00 am, Monday to Sunday. **This is a **hybrid role.** **_Internal Posting expires on August 21, 2023_** **Responsibilities**: - To receive and...

  • Customer Care Representative

    1 month ago

    Brampton, Canada Dynacare Full time

    Dynacare is currently looking to hire a **Customer Care Representative** to join our team in **Brampton, Ontario**. This is a** 1-year** Full-time contract role, working** various shifts between 7:00 am to 12:00 am Monday to Sunday. **This is a **hybrid role.** **_Internal Posting expires on June 1, 2023_** **Responsibilities**: - To receive and process...

  • Customer Care Representative

    4 weeks ago

    Brampton, Canada Dynacare Full time

    Dynacare is currently looking to hire a **Customer Care Representative** to join our team in **Brampton, Ontario**. This is a 1-year** Full Time contract role, working **v**arious shifts between 7:00 am to 12:00 am Monday to Sunday. **This is a **hybrid role.** **_Internal Posting expires on April 10, 2023_** **Responsibilities**: - To receive and process...

  • Customer Care

    1 month ago

    Brampton, Canada SPEEDY TRANSPORT GROUP Full time

    **Overview**: Speedy Transport Group Inc. is an LTL carrier specializing in Canada to USA transportation and logistics for Canada, USA, Ontario, Quebec and North America. Founded in 1941 as a local, same-day parcel pick-up and delivery service, Speedy Transport Group Inc. has grown to be one of central Canada’s premier carriers. We are seeking an...

  • Transportation Customer Care Representative

    4 weeks ago

    Brampton, Canada Speedy Transport Group Inc. Full time

    **Speedy Transport Group Inc.** started small and grew fast. Founded in 1941 as a local, same-day parcel pick-up and delivery service, Speedy Transport has grown to become one of central Canada's premier carriers. Today, we operate sophisticated transport services from terminals along the Windsor-Quebec City 401 corridor, with a fleet of over 450...

  • Customer Care Representative

    1 month ago

    Brampton, Canada Victaulic Full time

    Customer Care Representative Brampton, ON **Who we are**: Job summary **Who you are - Core responsibilities**: Process customer orders on web based and BPCS (AS400) system. Respond to internal and external customer inquiries in a timely manner. Expedite and source product to ensure that customer requirements are met. Deliver above and beyond customer...

  • Customer Care Representative I

    1 month ago

    Brampton, Canada Messer Canada Inc Full time

    **What you’ll do**: Customer Care Representative is responsible for the liaise with customers, both internal and external, to ensure exceptional Customer Experience and support team members as required: - Logged in and prepared to answer inbound calls from customers in a professional manner at a scheduled start time - Placing orders for customers received...

  • Customer Care Representative

    4 weeks ago

    Brampton, Canada Victaulic Full time

    **Customer Care Representative** **Brampton, ON** Dealing with a technical client base, you will be required to assist customers in ordering and receiving our products. Your position requires aptitude in customer service, basic pipeline principles, expediting, and time management. You will also provide front line assistance to our Outside Sales...

  • Field Marketing Representative

    1 month ago

    Brampton, Canada Care Plus Physiotherapy Full time

    Care Plus Physiotherapy is seeking to hire a full time field sales representative. The sales representative will develop sales strategies and build relationships with honesty and integrity. **Minimum Qualifications** Diploma/Certificate or Bachelor's degree in a related field or equivalent experience. Proven negotiation and selling skills and...

  • Customer Service Representative

    2 weeks ago

    Brampton, Canada Peridot Supply Full time

    **About us** Peridot Supply Inc is a growth oriented company engaged in wholesale distribution of building materials for the construction industry. **Objectives** A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face...

  • Customer Service Representative

    4 days ago

    Brampton, Canada Peridot Supply Full time

    **About us** Peridot Supply Inc is a growth oriented company engaged in wholesale distribution of building materials for the construction industry. **Objectives** A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face...

  • Customer Service Representative

    2 days ago

    Brampton, Canada Peridot Supply Full time

    **About us** Peridot Supply Inc is a growth oriented company engaged in wholesale distribution of building materials for the construction industry. **Objectives** A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face...

  • Customer Service Representative

    10 hours ago

    Brampton, Canada Peridot Supply Full time

    **About us** Peridot Supply Inc is a growth oriented company engaged in wholesale distribution of building materials for the construction industry. **Objectives** A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face...