Customer Experience Representative

1 month ago

Brampton, Canada Metro Supply Chain Full time

**JOIN OUR**
**TEAM**

Metro Green is a division of Metro Supply Chain Inc. a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14 million square feet in 98 sites across North America and Europe with a team of 6,000, it is the largest privately-owned supply chain solutions company based in Canada.

At Metro Green Logistics, the Customer Experience Representative carries out all customer service activities such as responding to inquiries, processing orders, and handling complaints, in a prompt, courteous, and effective manner.
- Process and input all customer orders including the coordination of last-minute shipping requests with the traffic department.
- Furnish shipping and tracing information to customer as required.
- Maintain damage goods record and back-order logs.
- Handle returned products in an efficient manner and assure proper credit is given to the customer.
- Trace orders as required and notify customers of any activity concerning their merchandise.
- Assure proper invoicing of accounts by verifying computer-generated invoices.
- Maintain good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoices, shipments, inventory counts, etc, in a courteous and efficient manner.
- Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.

**EDUCATION & EXPERIENCE**:

- Two-year College or one-year related experience and/or training; or equivalent combination of education and experience.
- 2 years general office experience, including telephone techniques and computer skills, in a customer service environment is required.

**COMPETENCIES**:

- Customer Centricity
- Fostering Culture
- Collaboration
- Problem Solving & Decision Making
- Managing Through Change
- Developing Self & Others
- Planning & Results Orientation
- Communication
- Always Improving Mindset
- Business & Financial Savvy

**Why Join**
**Us**
- Work in an environment where safety is our first priority
- The opportunity to build a career with a growing company
- Medical, dental, and vision coverage for you and your family
- Life and disability insurance
- Wellness programs to support your family’s well-being
- A Retirement Savings Program with a company match
- Company team wear allowance
- Employee Appreciation Day
- Company sponsored social events
- Community volunteering
- Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team._

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