Organizational Development Program Manager

2 months ago


Toronto, Canada Alcohol and Gaming Commission of Ontario Full time

**Term**: 1 Permanent Full-Time

**Division/Branch**: Corporate Services Division/Human Resources & Organizational Development Branch

**Application Deadline**: March 15, 2023

**Level**: Level 10

**Salary Range**: Min: $83,713 to Max: $104,638

The Alcohol and Gaming Commission of Ontario (AGCO) is responsible for regulating the alcohol, gaming and horse racing sectors and cannabis retail in Ontario in accordance with the principles of honesty and integrity, and in the public interest.

Reporting to Senior Manager, Organizational Development, the Organizational Development Program Manager is responsible for consulting with various stakeholders across the organization to provide Organizational Development leadership to achieve the goals and objectives of the strategic plan. The Organizational Development Program Manager will also design, develop, deliver and evaluate OD interventions and services to increase performance at the individual, team and organizational level to foster an inclusive, learning and performance driven culture where employees thrive.
- Work with leaders to develop an OD program using the common OD methodology. Programs include performance management, succession planning, career pathing, strategic workforce planning, coaching, employee engagement etc.
- Liaise with change management office as required and utilize the AGCO’s change management methodology in the development of the implementation plan to increase adoption and effectiveness of the program.
- Collaborate with branch team members to assess training, learning and development needs through surveys, focus groups, interactions with staff and managers.
- Provide regular updates to the leadership and complete program evaluations regularly and make recommendations for improvement.
- Establish strong relationships with the business leaders and HR to gain a deep understanding of the initiatives planned or underway for the team.
- Collaborate with internal partners to recommend and/or deliver training/leadership development solutions - i.e. emotional intelligence, acquiring new skills etc.
- Facilitate interpersonal relationship mediations, team building activities to improve and maintain positive working relationship.
- Conduct organizational design workshops or partner with internal clients to work through an organizational design initiative from planning, execution and post-implementation follow up.
- Evaluate program effectiveness through surveys, assessments, focus groups and feedback and recommend opportunities for improvements.
- Keep abreast of OD trends and best practices and network with training providers to seek opportunities education/training and development.
- Identify and evaluate training needs in their respective branch/team to support the development of a smart risk culture at the AGCO.
- Participate or lead engagement related activities such as surveys.
- University degree in Organizational Development, Organizational Psychology, Adult Education, Leadership, Human Resources, or equivalent work experience.
- 6 to 8 years of full scope of organizational development experience in a unionized environment.
- Certifications and applied practice in one or more of the following: facilitation, coaching, talent management or leadership development.
- Expert knowledge of OD interventions including individual and team building and working knowledge of organizational design with experience in supporting leaders through transformational initiatives.
- Advanced knowledge of change management principles and methodologies.
- Strong knowledge of quality improvement and performance measurement methodologies.
- Experience in working in a unionized environment.
- Exceptional critical thinking, problem-solving and negotiation skills.
- Sound professional judgment, diplomacy and relationship building skills.
- Management and supervisory experience.
- Experience in managing day-to-day operations ensuring proper processes and checks are in place.
- Experienced in managing budgets.
- Strong communication skills, both written and verbal, and interpersonal and facilitation skills.

The AGCO is an inclusive and equal opportunity employer.

Disability related accommodation during the recruitment process is available upon request.



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