Wish Coordinator

2 months ago

Edmonton, Canada Make-A-Wish Canada Rêves d'enfants Canada Full time

"The best prescription I've ever given is a wish."
- Dr. Jeremy Friedman, Associate Paediatrician-in-Chief, SickKids Hospital & Medical Advisor for Make-A-Wish® Canada

WHAT IS YOUR BIGGEST WISH?
Is it to be part of an organization that is child-focused, values employee experience and is an inspiring workplace? If so, Make-A-Wish is for you
Make-A-Wish® Canada creates life-changing wishes for children with critical illnesses. We are on a quest to bring every eligible child's wish to life because a wish is an integral part of a child's treatment journey. Research shows children who have wishes granted can build the physical and emotional strength they need to fight a critical illness.
“It’s been wonderful to have this wish to look forward to... It’s wonderful to see [Rowan] with something that brings him pure joy after all he’s been through and missed out on”
- Melissa, mom to wish kid Rowan (age 5, leukemia), who wished for an indoor jungle gym.
MISSION, VISION AND VALUES
Our mission is, together, we create life-changing wishes for children with critical illness. Supported by our vision to grant the wish of every eligible child.
Our values are Child-Focused, Integrity, Impact, Innovation, and Community.
WHAT’S IN IT FOR YOU?
- Meaningful opportunities to make an impact and change the lives of children with critical illnesses within your community and across Canada
- A collaborative team environment where you feel valued and inspired
- An attractive compensation package that includes group health and dental premiums which are fully covered by the Foundation, RRSP, & Wish paid hours
- Annual vacation starting at three weeks & additional paid leaves
- Work/life balance and flexibility
- Hybrid working environment
- Employee Wellness Program
- Corporate discounts
- Continuous learning, development and internal training opportunities
- Fun employee activities, contests, and more

Make-A-Wish® Canada is committed to fostering a culture that aims to change lives while offering a rewarding employment experience where your contributions make a true difference every day
WHERE YOU COME IN
We are looking for a Wish Coordinator to join our team at Make-A-Wish Canada. Reporting to the Sr Manager of Mission Advancement, this position is responsible for managing the wish granting process, from initial contact with the Wish Family, to the delivery and follow up of wishes. This position is also responsible for pro-actively maintaining existing relationships and seeking out new referral sources to ensure continued growth in the granting of wishes.
This role is based in Edmonton and is a full-time, permanent, hybrid position.
WHAT YOU WILL DO
- Research, plan, coordinate, execute and follow up on wishes with Wish Families, ensuring the integrity of all wishes is met.
- Review all travel packages to ensure that tickets and vouches are correct, and distribute travel packages to Wish Families, reviewing them in detail as needed and answering any questions.
- Collaborate with internal departments to assist with the development and/or coordination of material for wish stories.
- Communicate with Wish Families and required resources such as the National Office, suppliers, sponsors, donors, and community liaisons to ensure the execution of wishes (e.g., travel, items).
- Develop and assist with ongoing engagement opportunities for Wish Families and the Make-A-Wish Canada.
- Develop and maintain relationships with volunteers to ensure that they abide by Wish Granting Policies and Procedures.
- Create and generate data for reports and ensure all reporting is up to date.
- Collaborate with the Senior Manager, Mission Advancement in identifying opportunities for development and growth in wish referral sources.
- Proactively identify, visit and establish relationships with new referral sources, including physicians, social workers, nurses, educators and others.
- Establish and maintain a network of external relationships with medical and health professionals, suppliers, referring organizations and community liaisons to assist in the granting of wishes.
- Represent the Foundation and be a spokesperson at various meetings and events, as required.
- Other duties as assigned.

WHAT YOU BRING
- Post-secondary education in a related field or an equivalent combination of education, training and experience.
- 2-3 years in an administrative role, with demonstrated experience in multi-tasking in a fast-paced environment.
- Understanding of basic medical terminology related to child illnesses would be an asset.
- Previous experience in travel or tourism would be an asset.
- Demonstrated experience in the development and facilitation of training or orientation programs.
- Demonstrated experience dealing with highly sensitive customer service situations.
- Proficient in Microsoft Office 2010 (Word, Excel, PowerPoint and Outlook).
- Strong oral and written communication skills.
- Excellent organizational and customer service skills.

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