Medical Receptionist

2 months ago


Edmonton, Canada Zia Medical + Women's Health Full time

Key Responsibilities:

- Verify patient information, collect necessary documents, and accurately enter patient data into the system.
- Manage and schedule patient appointments, follow-ups, and cancellations.
- Coordinate with medical staff to optimize scheduling and reduce wait times.
- Answer phone calls promptly and professionally, addressing inquiries or directing them to the appropriate staff members.
- Provide general information regarding services, appointment availability, and clinic policies.
- Handle billing inquiries and process payments (e.g., credit card, insurance billing).
- Assist the medical team with administrative tasks such as faxing, copying, and filing.
- Address patient concerns or complaints with professionalism and empathy.
- Communicate effectively with doctors, nurses, and other healthcare professionals.
- Ad-hoc support to the team and maintenance of efficient operations.
- Unfailing positivity, customer service attitude, and polished image as an ambassador of our high-profile women’s health brand.
- Work in a team setting sharing all responsibilities and actively supporting the common good.
- Support the ZIA group of companies including ZIA Pharmacy, ZIA IUD Clinic, and ZIA Cosmetics through cross-promoting services.

Qualifications:

- Previous experience in healthcare, specifically women's health, is preferred.
- Strong organizational skills with the ability to multitask and prioritize effectively.
- Excellent interpersonal and communication skills to collaborate with a tight-knit team.
- Strong situational awareness
- Positivity, customer service focus, willingness to learn, and a professional image.
- A passion for woman’s health

Preferred Skills:

- Familiarity with electronic medical record software such as Accuro.
- Excellent sales ability
- Proficient in general clinic administrative duties.
- Clear verbal and written English communication.

**Experience**:

- Customer Service: 2 years (preferred)

Schedule:

- Monday to Friday

**Location**:

- Edmonton, AB T6H 4A6 (In-person work required)

Compensation:

- Competitive pay with the market

**Job Type**:

- Full-time Expected hours: 40 hours per week

Zia Women’s Health is an equal opportunity employer. We encourage individuals from diverse backgrounds to apply.

How to Apply: Those who wish to impress us with their abilities and personality are encouraged to present in person at your convenience with your resume or CV.

Monday to Friday

Work Location: In person

**Benefits**:

- Dental care
- Paid time off
- Vision care

Work Location: In person


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