Shft Mgr, Front Office-rrcr
1 week ago
**Position Summary**
Under the direction of the Manager, Front Office, this position is responsible for assisting the Manager, Front Office in day-to-day operations of the Front Office including, Reservation and Switchboard. You will help train Team Members, deliver quality customer service and resolve guest issues. You will direct Team Members to successfully execute all front office operations, including guest arrival and departure procedures.
**Duties and responsibilities for our next Shift Manager, Front Office will include**:
- Assisting the Manager, Front Office in all aspects of the department and ensure service standards are followed
- Ensuring the safety of guest and Team Members with a thorough understanding of emergency procedures
- Assisting in developing Performance Objectives and delivering Performance Evaluations
- Consistently providing professional, friendly and engaging service to our guests
- Liaising and communicating effectively with all appropriate operational departments
- Exceptional interpersonal and communications skills
- Minimum 1 year of supervisory experience required
- Experience using Opera/Micros systems
- Ability to handle multiple tasks and projects at one time
- Ability to stand for long periods of time
- Ability to lift 50 pounds
- Computer literacy in MS Office; Opera an asset
- Serving It Right Certification or the ability to achieve a Serving It Right Certification
- Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
- A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests
- A willingness to learn, develop and achieve new skills for personal and professional development
- A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence
- Live GCE’s Values on the job: Integrity, Team Engagement, Drive to Succeed, Service Excellence, and Citizenship
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Shft Mgr, Front Office-rrcr
1 week ago
Richmond, British Columbia, Canada Great Canadian Full timePosition SummaryUnder the direction of the Manager, Front Office, this position is responsible for assisting the Manager, Front Office in day-to-day operations of the Front Office including, Reservation and Switchboard. You will help train Team Members, deliver quality customer service and resolve guest issues. You will direct Team Members to successfully...
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Shft Mgr, Front Office-RRCR
1 month ago
Richmond, Canada Great Canadian Entertainment Full timePosition Summary Under the direction of the Manager, Front Office, this position is responsible for assisting the Manager, Front Office in day-to-day operations of the Front Office including, Reservation and Switchboard. You will help train Team Members, deliver quality customer service and resolve guest issues. You will direct Team Members to...
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Shft Mgr, Surveillance-rrcr
2 weeks ago
Richmond, Canada Great Canadian Full timeRiver Rock Casino Resort is recruiting for a driven, skilled and detail orientated **Shift **Manager, Surveillance **to join our team. This position is responsible for coordinating and leading the surveillance operations by monitoring, reporting and providing recommendations relating to all activities to best safeguard all assets and provide a safe...
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Shft Mgr, Slots-RRCR
2 days ago
Richmond, Canada Great Canadian Entertainment Full timePosition Summary River Rock Casino Resort is currently seeking a motivated, dynamic and experienced Slot Shift Manager. The ideal candidate will be responsible for all activities, staff and customer issues related to the operation of machine gaming in our casinos. Reporting to the Slot Manager, the Slot Shift Manager will also be responsible for...
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Shft Mgr, Slots-rrcr
2 months ago
Richmond, Canada Great Canadian Full time**Position Summary** **Duties and responsibilities for our next Slot Shift Manager will include**: - Perform all duties in accordance with the guidelines, practices, rules, policies and procedures established by GCE and BCLC and ensure all Slot employees of the same - Maintain a high level of knowledge and integrity of Slot operations - Monitor Slot...
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Shft Mgr, F&b-rrcr
2 weeks ago
Richmond, Canada Great Canadian Full time**Duties and responsibilities for our next Shift Manger will include**: - Scheduling and supervising employees - Assigning shift work assignments - Monitoring cash outs and forwarding discrepancy reports to management/accounting - Completing shift reports for management and for the next shift - Directing the day-to-day activities of Food & Beverage...
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Shft Mgr, F&B-RRCR
1 month ago
Richmond, Canada CB Canada Full timeRiver Rock Casino Resort is seeking a qualified, detail-oriented individual to fill the role of Shift Manager, Food & Beverage. The successful candidate will be responsible for the day to day activities of the Food and Beverage operation(s) or Bar Operations on a shift basis while establishing a safe and welcoming work environment for all employees. In...
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Shft Mgr, F&B-RRCR
1 week ago
Richmond, British Columbia, Canada CB Canada Full timeRiver Rock Casino Resort is seeking a qualified, detail-oriented individual to fill the role of Shift Manager, Food & Beverage. The successful candidate will be responsible for the day to day activities of the Food and Beverage operation(s) or Bar Operations on a shift basis while establishing a safe and welcoming work environment for all employees. In this...
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Shft Mgr, F&B-RRCR
3 weeks ago
Richmond, Canada CB Canada Full timeRiver Rock Casino Resort is seeking a qualified, detail-oriented individual to fill the role of Shift Manager, Food & Beverage. The successful candidate will be responsible for the day to day activities of the Food and Beverage operation(s) or Bar Operations on a shift basis while establishing a safe and welcoming work environment for all employees. In...
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Front Office Agent-rrcr
4 weeks ago
Richmond, Canada Great Canadian Full timeRiver Rock Casino Resort is currently looking for outgoing, enthusiastic and self-starting individuals who will provide exceptional Great Experiences and Memories to our guests with warm, friendly smiles and engaging personalities. As a Front Desk Agent, you will courteously and efficiently handle guest arrivals and departures that include engaging in...
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Front Office Agent-rrcr
4 weeks ago
Richmond, Canada Great Canadian Full time**Position Summary** River Rock Casino Resort is currently looking for outgoing, enthusiastic and self-starting individuals who will provide exceptional Great Experiences and Memories to our guests with warm, friendly smiles and engaging personalities. As a Front Desk Agent, you will courteously and efficiently handle guest arrivals and departures that...
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Front Office Agent-rrcr
1 week ago
Richmond, Canada Great Canadian Full timeRiver Rock Casino Resort is currently looking for outgoing, enthusiastic and self-starting individuals who will provide exceptional Great Experiences and Memories to our guests with warm, friendly smiles and engaging personalities. As a Front Desk Agent, you will courteously and efficiently handle guest arrivals and departures that include engaging in...
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Mgr, Box Office-rrcr
2 weeks ago
Richmond, Canada Great Canadian Full time**Position Summary**: **Duties and responsibilities for our Box Office Manager will include**: - Represent the Company in a helpful, Courteous, and professional and customer service oriented manner. - Make routine decisions for Box Office, based on set guidelines and procedures. - Receiving, tracking and responding to customer inquiries and working with the...
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Casual/on Call
2 months ago
Richmond, Canada Great Canadian Full time**Position Summary** Under the direct supervision of the Manager, Front Office, this position is responsible for checking guests in and out, taking payments and managing messages/documents for guests while contributing to a safe and welcoming work environment for all team members. Ensures adherence to the Companys policies and procedures, motivates and...
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Casual/On Call
2 months ago
Richmond, Canada Great Canadian Entertainment Full timePosition Summary Under the direct supervision of the Manager, Front Office, this position is responsible for checking guests in and out, taking payments and managing messages/documents for guests while contributing to a safe and welcoming work environment for all team members. Ensures adherence to the Companys policies and procedures, motivates and leads...
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Casual/On Call
3 weeks ago
Richmond, Canada Great Canadian Entertainment Full timePosition Summary Under the direct supervision of the Manager, Front Office, this position is responsible for checking guests in and out, taking payments and managing messages/documents for guests while contributing to a safe and welcoming work environment for all team members. Ensures adherence to the Companys policies and procedures, motivates and leads...
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Casual on Call Front Office Agent-RRCR
16 hours ago
Richmond, Canada Great Canadian Entertainment Full timePosition Summary River Rock Casino Resort is currently looking for outgoing, enthusiastic and self-starting individuals who will provide exceptional Great Experiences and Memories to our guests with warm, friendly smiles and engaging personalities. As a Front Desk Agent, you will courteously and efficiently handle guest arrivals and departures that...
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Events Mgr-rrcr
2 months ago
Richmond, Canada Great Canadian Full timeUnder the general direction of the Manager, Events this position is responsible for pursuing and servicing business for the River Rock Casino Resort while contributing to a safe and welcoming work environment for all employees. Ensures adherence to all policies and procedures, develops strong relationships with new and repeat guests and is accountable for...
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Events Mgr-rrcr
3 weeks ago
Richmond, Canada Great Canadian Full time**Position Summary** Under the general direction of the Manager, Events this position is responsible for pursuing and servicing business for the River Rock Casino Resort while contributing to a safe and welcoming work environment for all employees. Ensures adherence to all policies and procedures, develops strong relationships with new and repeat guests and...
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Events Mgr-rrcr
1 week ago
Richmond, British Columbia, Canada Great Canadian Full timeUnder the general direction of the Manager, Events this position is responsible for pursuing and servicing business for the River Rock Casino Resort while contributing to a safe and welcoming work environment for all employees. Ensures adherence to all policies and procedures, develops strong relationships with new and repeat guests and is accountable for...